We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking Training Specialist to identify training needs and develop customized training paths in order to achieve satisfaction and loyalty. If you love technology, are passionate about engineering support, and are keen to join an industry leader — we would love to hear from you!
What you'll do:Training Specialists at Geotab provide an extensive curriculum to educate our audiences on the use of sale, support and value of the Geotab product suite, in addition to our Marketplace Partner integration offerings.
How you'll make an impact- Assist in mapping training plans for employees, customers and resellers.
- Initiate and deliver comprehensive onboarding processes and technical training to partners and customers, learn and apply new delivery methods with the help of senior training specialists, adapting training curriculums (outsourced and/or in-house) to diverse audiences.
- Develop material in line with business needs.
- Act as a competence guide for partners.
- Assist in the successful implementation and utilization of the LMS system (myLearning) alongside internal teams.
- Ensure all materials and services are available and adapted to the audience.
- Maintain accurate customer interaction documentation and quality case management records.
- Facilitate customer feedback and follow through.
- Understand partner and customer needs and transfer the information to other Geotab teams (e.g. Product management, Development, others).
- Act as product SME within the team.
- Allows partners and customers to work with Geotab products in scalable and efficient ways.
- Stay up-to-date on the latest Geotab solutions.
- Support Geotab global strategic initiatives.
- Languages: Bilingual Preferred (English is a must).
- 1-3 years of experience in delivering external corporate training on a variety of modalities.
- Possesses a strong aptitude for learning and navigating new software platforms, demonstrating adaptability and quick comprehension of unfamiliar tools. Exhibits a proactive approach to acquiring familiarity with new software, enabling efficient utilization for various tasks and roles.
- Good communication skills by clearly and promptly conveying information both verbally and in writing. Demonstrates active listening to fully understand customer concerns and avoid misunderstandings.
- Displays patience in handling standard customer interactions, managing confusion or frustration with guidance.
- Manages unexpected behavior in straightforward situations and adapts to moderately changing scenarios.
- Proactively identifies and resolves moderate challenges independently. Demonstrates growing expertise in implementing effective solutions for recurring and emerging issues. Frequently anticipates customer needs and potential problems, working to mitigate issues before tey escalate and providing a higher level of service.
- Collaborates effectively with colleagues, sharing information and contributing to team discussions to achieve shared goals.
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What We Do
Welcome to Geotab, the #1 commercial telematics company in the world. Geotab is a place where passion, creativity and innovation align. We are committed to advancing technology, empowering businesses and making the roads safer for everyone. Geotab is the world’s leading connected vehicle company for fleets, providing open platform fleet management solutions to businesses of all sizes. Geotab’s intuitive, full-featured solutions are used by over 40,000 customers around the world to help them better manage their drivers and vehicles. With Geotab devices found in over 2 million vehicles, the company processes over 30 billion data points each day to provide insight into productivity, safety, fuel efficiency and more. Geotab’s employees are essential to our success! We strive to put our employees first and are constantly seeking ways to improve workplace culture. Maintaining our unique culture is vital - after all, staff that enjoy their work environment are motivated to reach their full potential. Employee growth and development has long been the basis of our philosophy, as staff are encouraged to carve their own path within the expanding organization. Challenging the status quo and seeking creative ideas is what we do best.
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