Training Specialist/Instructional Designer (Hybrid)

This position is currently being offered as hybrid onsite.

Job Title: Training Specialist/Instructional Designer (Hybrid)

Reports To: National Training Manager, or equivalent leadership.

Job Overview:

The Training Specialist/Instructional Designer plays a critical role in improving the technical and professional development of our employees across the organization. This role involves designing and implementing effective training course designs that enhance employee skills, performance, and engagement.

Duties and Responsibilities:

• Design and delivery will focus primarily on new hire onboarding for front-line team members.
• Instructional designs will support technical aspects of roles that are engaging and intuitive as the primary introduction to multiple enterprise platforms to execute transactions related to service offerings.
• Designs will be introductory in nature to systems and platforms with designs that result in success in the introduction, overview, walkthrough, and skill testing transactions that result in achieving initial levels of self-sufficiency on an identified set of routine tasks.
• Designs should be intuitive in approach, focused on immediate application of new skills to an identified skill set, and directly correlate to successful demonstrations on the job.
• Designs should be strategic and modular in construction to be successful in a high change and fast-paced environment that drives system and platform enhancements resulting in training modifications.
• Collaborate with departmental leaders and training team members to assess training needs and develop customized training solutions.
• Utilizes a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.
• Partners with Training Specialists and Operations subject matter experts to build training ensuring alignment with organizational goals and standards.
• Responsible for the management of training solutions using the learning management system.
• Tests, monitors, and evaluates the effectiveness of training solutions leveraging user feedback and LMS to ensure functionality and quality.
• Maintains up-to-date knowledge of training trends, developments, and instructional design best practices.

Competencies:

• Results oriented.
• Solid strategic thinking and problem-solving skills.
• Advanced technical aptitude with instructional design (Articulate Storyline) software, systems related to learning development work.
• Strong relationship management to partner with stakeholders.
• Works well with minimal direction and under the direction of leadership.
• Adaptable and flexible to high change, fast-paced environment.
• Driven by client satisfaction.
• Strong integrity, solid business ethics.
• Excellent written and oral communication skills.
• Solid prioritization and organizational skills.
• Strong attention to detail.
• Strong aptitude in effectively managing time, projects and tasks.

Qualifications and Education Requirements:

• High School Diploma or GED. Bachelor’s degree preferred with a focus in Human Resources, Education, Business Administration, or related field.
• Minimum of 3 years of experience in training and development, with a proven track record of designing and delivering effective training programs.
• Minimum of 2-5 years of instructional design experience, with demonstrated success in both technical and professional skill building products.
• Strong organizational and project management skills, capable of managing multiple priorities in a fast-paced environment.
• Equal proficiency in MS Office and Learning Management Systems (LMS) and e-learning platforms.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders at all levels.
• Certification in training delivery and design (e.g., CPTD, CPLP) is a plus.

Physical Demands

• Ability to remain in a stationary position (sitting or standing) for up to 75% of the workday, with intermittent movement between work areas.
• Ability to move about the worksite for up to 25% of the workday, including walking between reception, training, and mailroom areas.
• Ability to occasionally (up to 10% of the workday) bend, stoop, kneel, or reach to access materials, equipment, or mail items.
• Ability to lift, carry, push, and/or pull items up to 25 pounds occasionally, including use of a wheeled cart for training demonstrations.
• Ability to operate standard office and mailroom equipment (e.g., computers, phones, copiers, scanners, postage machines) requiring frequent fine motor skills (up to 75% of the workday).
• Ability to communicate verbally and present information clearly in both small and large group settings (up to 90% of the workday).
• Ability to simultaneously use a computer and communicate (e.g., typing while speaking) for up to 50% of the workday.
• Specific vision abilities required include close vision, distance vision, color differentiation, and the ability to adjust focus, with frequent use (up to 75% of the workday) for reading screens, printed materials, and labels.

Travel: Minimal travel may be required based on business needs. Approximately up to 25%

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.