About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
Position Overview - (EMEA Shift) 1:30 pm to 10 pm
As a Client Training Specialist your mission is to ensure that customers get the most value from Diligent’s platform by enabling them to efficiently utilize their purchased products in line with their business needs. Training is delivered mostly often online but there may be opportunities for in-person training as well as the opportunity to develop OnDemand materials.
This position will be engaged with all clients in the EMEA region, supporting the Implementation team with educating new clients as well as supporting the wider Customer Success organization with existing clients ongoing education.
If successful, you will work as part of the Global Training Team who currently have 15 team members worldwide with 4 training specialists based in Bengaluru office, but this is likely to grow in the next 12 months. The team has a real passion for interacting with and helping customers to ensure they have an excellent and memorable experience.
Key Responsibilities:
- Booking client training and managing larger training programs along with the other Training Specialists.
- Identify training needs prior to and during the training, via email and phone calls.
- Deliver training in 1 to 1, small and large group settings.
- Drive product adoption by delivering feature specific software training and working with colleagues on targeted training opportunities.
- Identify opportunities for potential lead generation during training.
- Collecting and managing feedback about training, the products and Diligent’s services.
- Continued technical support for clients post completion of the training.
- Occasional travel for professional development, customer user workshops or corporate meetings required.
- Other administrative processes such as logging training, reporting on outcomes and handling client requests and queries on Training.
Required Experience/Skills:
- 2 + years’ experience in a customer service role
- Preferably a background in training, education or teaching in the SAAS industry.
- Proficient in verbal and written English Language.
- Excellent interpersonal communication and presentation skills with a good level of energy and an ability to be assertive yet respectful.
- Resourceful, organized, and professional.
- Experience in presentation or demonstration to mixed audiences.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
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What We Do
Diligent is the leading GRC SaaS provider, serving nearly 1 million users from 25,000 organizations around the world. Our software enables holistic and informed conversations about governance, risk and compliance and ensures CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization. Our world-changing idea is to bring technology, insights and confidence to leaders so they can build more effective, equitable, and successful organizations – and create lasting, positive impact on the world. We seek to empower organizations to be better for their stakeholders and communities, for their customers and employees, for their bottom line. Headquartered in New York, Diligent also has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
