Training Specialist (Hybrid Role M-W in office)

OverviewAt Pet Supplies Plus, we believe great experiences for pets and pet parents start with great team members. As a Training Specialist, you'll help shape the learning journey for our store and corporate teams by creating engaging training programs, developing impactful learning resources, and supporting continuous growth across the organization. This role is perfect for someone who is creative, collaborative, and passionate about helping others learn and succeed.
Responsibilities/Qualifications

The Training Specialist key responsibilities include:

• Designing clear and effective computer-based/web-based, self-study and instructor-led course materials for store and corporate training programs.
• Demonstrating facilitation skills to diverse audiences with varying needs.
• Developing and delivering content leveraging knowledge of the e-learning process and design methodologies.
• Effectively collaborating with subject matter experts, stakeholders, and Store Operations to develop topical information into a final product.
• Developing and updating course content.
• Coordinating with all parties to ensure successful, on-time delivery of training programs.
• Overseeing and maintaining training requirements, records and training schedules as needed.
• Coordinating training events and associated details – location, logistics, set-up, materials, training aids and program evaluations.
• Leading the scheduling and tracking of all training, including merchandise and product training implementation.
• Owning and overseeing training administration and reporting.
• Performing miscellaneous duties and requirements related to training, development, operations, and communication.

PAWsome Training Specialist candidates will have:

• A bachelor’s degree in a related field.

• 2+ years’ experience in developing training-related content preferably in a retail or customer service environment.

• Base knowledge or experience with learning management systems and other methods for learning resource distribution.

• Knowledge of curriculum/course development, adult learning practices, and evaluation principles.
• Solid analytical, problem-solving and customer interaction skills.
• Experience developing online learning (computer/web-based training).
• Exceptional verbal and written communication skills.
• Highly organized with the ability to manage multiple assignments simultaneously.
• Ability to learn quickly and work independently with minimal supervision.

• Excellent skills with MS Office programs (Word, Excel, Power-Point, Outlook, Copilot AI) and eLearning/instructional design software (Articulate, Canva, Adobe Photoshop, etc.).

• Strong customer service orientation.

• The ability to think outside the box and adapt to always evolving learner needs 

Why Us: Our Pawprint Values – Neighborly, Knowledgeable, Trustworthy, PetCentric

• Work in a collaborative, neighborly environment that values initiative, curiosity, teamwork, and care for pets
• Engage in our pet-centered culture—bring your dog to work
• Employee discount up to 50% at our stores (plus coupons!)
• Bonus Pay based on Company performance
• Promotion from within culture
• Flexibility to meet your needs with Paid Time Off & hybrid work arrangement
• 401k savings plan with match
• Health, dental, vision & disability plans
• Health & flexible savings accounts

About Company

Pet Supplies Plus is focused on making it easier to get better products for your pet. With 770+ locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine's 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com. 

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. 

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