Location
This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least three days a week every other week to support new employee onboarding.
Role Hours
The expected working hours for this position are from 12:00 AM to 9:00 AM (but flexible), based on the Philippine Time Zone (PHT).
About Point
✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.
✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.
✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.
✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.
✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success.
About the role
The Training Specialist (Enablement) supports change enablement and program execution across CX and Production, helping teams adopt new tools, processes, and policies efficiently. Acting as a junior counterpart to the Training Lead, this role manages smaller-scale projects end-to-end—from intake through delivery—and ensures smooth cross-functional coordination. You’ll collaborate with SMEs, Instructional Designers, and Delivery teams to translate operational changes into clear, actionable training materials. If you enjoy organizing projects, connecting dots across teams, and shaping how people adapt to change, this role offers a strong foundation for a future in Training Operations or Enablement leadership.
Your responsibilities
- Manage small enablement projects from intake through delivery, including scoping, planning, execution, and measurement.
- Conduct light needs assessments to identify performance gaps and learning objectives under the guidance of the Training Lead.
- Coordinate with SMEs and Instructional Designers to translate process, tool, and policy changes into effective training deliverables.
- Ensure change communications, SOP updates, and training materials are aligned and delivered on time.
- Track project risks, dependencies, and rollout schedules; escalate blockers early.
- Maintain enablement documentation such as roadmaps, RACIs, project plans, and governance trackers.
- Partner with the Delivery and Instructional Design teams to support smooth rollout and frontline adoption.
- Capture and report adoption metrics, identifying areas for reinforcement or remediation.
- Standardize templates, file naming conventions, and version control practices across programs.
- Support quarterly and monthly enablement planning, status reporting, and retrospectives.
About you
- Bachelor’s degree in Business, Education, Communication, or related field (or equivalent experience).
- 2–4 years of experience in training operations, enablement, project coordination, or process change.
- Strong project management and organizational skills with attention to timelines and details.
- Experience creating storymaps, design briefs, or documentation that guide content development.
- Foundational understanding of adult learning principles and how to apply them in structured, effective training.
- Proficiency with project management tools and productivity suites (Google Workspace, Asana, Jira, or Trello).
- Excellent written and verbal communication skills; able to convey clarity and confidence.
- Strong collaborator who thrives in cross-functional, fast-paced environments.
- Comfortable managing multiple priorities and working with evolving information.
Our benefits
- Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
- Career Advancement: Benefit from structured development programs, promotions, and certifications.
- Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
- Global Experience: Collaborate with an international team and learn from global practices.
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Top Skills
What We Do
Point is on a mission to help the millions of equity-rich, but cash-constrained, Americans tap into their homes’ wealth to attain greater financial freedom. Point is truly aligned with consumers’ interests—when the homeowner does well, Point and its investors do well, too.
Why Work With Us
We are a close knit team (yes, even during COVID!) who genuinely enjoy the work we do and the people we do it with. In the words of our Co-Founder, Eoin Matthews, "Everybody at Point will tell you this is a team in which they thrive and in which they are doing their most excellent work."
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