The Role
Creates and delivers registration and scheduling training for hospital Patient Access and specialty clinic staff. Develops instructional materials, trains new hires, provides refresher courses and go-live support, audits performance against key indicators, analyzes trends, and recommends improvement plans. Provides registration and scheduling coverage as needed.
Summary Generated by Built In
Wage Range: $27.45 - $43.92 per hour
Hybrid remote in Washington State only
Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.
Job Summary:
Responsible for creating and leading training programs that teach personnel various techniques and methods on specific computer systems, programs and processes for Admission Discharge Transfer (ADT) Registration and Scheduling. Responsible for training new hires and providing refresher/retraining courses for all EvergreenHealth staff performing ADT functions. Gathers and analyzes data to produce quality reports, tracks and trends data findings and provides retraining based on analysis.
Responsible for creating and leading training programs that teach personnel various techniques and methods on specific computer systems, programs and processes for Admission Discharge Transfer (ADT) Registration and Scheduling. Responsible for training new hires and providing refresher/retraining courses for all EvergreenHealth staff performing ADT functions. Gathers and analyzes data to produce quality reports, tracks and trends data findings and provides retraining based on analysis.
Primary Duties:
1.Creates and maintains registration, scheduling training material (written and computer-based) for Patient Access and Specialty Clinics.
2.Consults with Patient Access management on training strategies and needs.
3.Provides training for Patient Access staff and EH Clinics to include downtime registration procedure, insurance verification, forms (ie: Consent for Care, HIPAA Privacy Practice, Medicare Important Message, Advanced Beneficiary Notice/Notice of Non-coverage), required brochures, physician orders, cash management, interpreters and other requirements as identified by management.
4.Provides training for EH Clinics to include registration Cerner Introduction, insurance verification, forms (ie: Consent for Care, HIPAA Privacy Practice, Advanced Beneficiary Notice/Notice of Non-coverage), required brochures, physician orders. Provides on-boarding training for new clinics and go-live support.
5.Conducts audits based upon key performance indicators using standardized best practice and provides results to Patient Access and Clinic Management. Recommends plans for improvement based on analysis of audits.
6.Provides relief registration/scheduling coverage for vacations, sick, leaves and other needs as determined by manager.
1.Creates and maintains registration, scheduling training material (written and computer-based) for Patient Access and Specialty Clinics.
2.Consults with Patient Access management on training strategies and needs.
3.Provides training for Patient Access staff and EH Clinics to include downtime registration procedure, insurance verification, forms (ie: Consent for Care, HIPAA Privacy Practice, Medicare Important Message, Advanced Beneficiary Notice/Notice of Non-coverage), required brochures, physician orders, cash management, interpreters and other requirements as identified by management.
4.Provides training for EH Clinics to include registration Cerner Introduction, insurance verification, forms (ie: Consent for Care, HIPAA Privacy Practice, Advanced Beneficiary Notice/Notice of Non-coverage), required brochures, physician orders. Provides on-boarding training for new clinics and go-live support.
5.Conducts audits based upon key performance indicators using standardized best practice and provides results to Patient Access and Clinic Management. Recommends plans for improvement based on analysis of audits.
6.Provides relief registration/scheduling coverage for vacations, sick, leaves and other needs as determined by manager.
REQUIRED for the position:
•High School graduate or equivalent
•3 years of admitting/registration experience within a hospital or medical setting Demonstrated ability to successfully develop and deliver training programs utilizing skills in instructional design
•Exceptionally skilled at engaging participants in both classroom and electronic classroom environments.
•Working knowledge of insurances
•Knowledge of medical terminology
•Excellent communication skills to effectively obtain information from patients, physicians, other clients
•Ability to function independently, organizes work, multitasks, and establishes priorities
•High School graduate or equivalent
•3 years of admitting/registration experience within a hospital or medical setting Demonstrated ability to successfully develop and deliver training programs utilizing skills in instructional design
•Exceptionally skilled at engaging participants in both classroom and electronic classroom environments.
•Working knowledge of insurances
•Knowledge of medical terminology
•Excellent communication skills to effectively obtain information from patients, physicians, other clients
•Ability to function independently, organizes work, multitasks, and establishes priorities
DESIRED for the position:
•College degree and/or vocational training in the healthcare industry
Benefit Information:
Choices that care for you and your family
•College degree and/or vocational training in the healthcare industry
Benefit Information:
Choices that care for you and your family
At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
• Medical, vision and dental insurance
• On-demand virtual health care
• Health Savings Account
• Flexible Spending Account
• Life and disability insurance
• Retirement plans (457(b) and 401(a) with employer contribution)
• Tuition assistance for undergraduate and graduate degrees
• Federal Public Service Loan Forgiveness program
• Paid Time Off/Vacation
• Extended Illness Bank/Sick Leave
• Paid holidays
• Voluntary hospital indemnity insurance
• Voluntary identity theft protection
• Voluntary legal insurance
• Pay in lieu of benefits premium program
• Free parking
• Commuter benefits
• On-demand virtual health care
• Health Savings Account
• Flexible Spending Account
• Life and disability insurance
• Retirement plans (457(b) and 401(a) with employer contribution)
• Tuition assistance for undergraduate and graduate degrees
• Federal Public Service Loan Forgiveness program
• Paid Time Off/Vacation
• Extended Illness Bank/Sick Leave
• Paid holidays
• Voluntary hospital indemnity insurance
• Voluntary identity theft protection
• Voluntary legal insurance
• Pay in lieu of benefits premium program
• Free parking
• Commuter benefits
View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.
Kirkland Employee Benefits | Kirkland, WA | EvergreenHealth
Skills Required
- High school diploma or equivalent
- Three years of admitting or registration experience in a hospital or medical setting
- Ability to develop and deliver training programs using instructional design skills
- Ability to engage participants in classroom and electronic classroom environments
- Working knowledge of insurance
- Knowledge of medical terminology
- Excellent communication skills for obtaining information from patients, physicians, and other clients
- Ability to work independently, organize work, multitask, and prioritize
- College degree and/or vocational training in the healthcare industry
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The Company
What We Do
EvergreenHealth is a community-owned, independent public hospital system serving communities in Washington’s north King and south Snohomish counties. With hospitals in Kirkland and Monroe, plus dozens of regional practices, it provides more than 80 primary and specialty services through over 1,100 physicians. Its mission centers on delivering accessible, high-quality, personalized care while supporting community health, education, outreach, wellness, patients, and families.
