About Plaud Inc.
Plaud is building the real-world AI interface for professionals to amplify intelligence, elevate productivity and performance, loved by over 2,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud captures, structures, and compounds the intelligence generated in conversations — so humans can think better, decide faster, and execute with clarity.
Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With full ISO 27001, ISO 27701, SOC 2, GDPR, EN18031, and HIPAA compliances, Plaud is committed to the highest standards of data security and privacy protection. To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube.
Why You Should Join Us
Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.
Plaud is a bootstrapped, skyrocketing, profitable company with a $300M revenue run rate achieved in just three years.
Define the next-gen paradigm for human-AI interaction.
Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.
Work with passionate teammates who value innovation, collaboration, and customer success.
Grow your career in a culture that champions continuous learning and fast career development.
Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.
What you will do
Trained frontline customer service agents in a BPO or outsourced environment
Handled customer service tickets directly (email, chat, or phone), or worked close enough to those queues to train on them credibly.
Near-native spoken and written English.
Actively uses AI tools (ChatGPT, Claude, or similar) to draft training material, SOPs, or questions.
Comfortable building something from scratch with no pre-set curriculum or system handed to you.
What we offer
Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.
High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.
Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Gemini, Claude Code, and other frontier AI systems to maximize engineering and execution efficiency.
Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.
Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.
Medical & Insurance Coverage Comprehensive benefits to protect our employees' financial security, physical health, and longterm growth. Medical insurance and WICA coverage for all full-time employees.
Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.
Skills Required
- Experience training frontline customer service agents in a BPO or outsourced environment
- Direct experience handling customer service tickets through email, chat, or phone, or closely supporting those queues
- Near-native spoken and written English
- Active use of AI tools such as ChatGPT or Claude to create training materials, SOPs, or questions
- Ability to build training curricula and systems from scratch
What We Do
Plaud.ai is building the next generation of intelligence infrastructure and interface to transform how people captures, extract, and utilize intelligence from what they say, hear, see and think. Our Mission: Amplify your intelligence. Our Vision: To transform how the world captures, extracts, and utilizes intelligence. Brand Owner: PLAUD Inc. Founded in: Dec 2021 Headquarter: San Francisco, US Offices: San Francisco, Seattle, Tokyo, Shenzhen, Singapore Team: 180+ and growing Email: [email protected] Website: https://www.plaud.ai/
