The Role
Own design, development, and delivery of customer training programs. Build scalable learning assets, run webinars and VIP sessions, manage program operations and metrics, and represent customer needs across product, marketing, and revenue teams.
Summary Generated by Built In
The Training Program Manager (TPM) is part instructional designer, part program owner, and part strategic product evangelist. As the most senior role in the training specialist career path, the TPM owns the design, development, and delivery of Articulate’s customer training programs and ensures they scale effectively to meet customer and organizational needs.
The TPM drives the end-to-end execution of the customer enablement program—including content development, facilitation, program operations, and quality management. This role partners closely with revenue, marketing, product, and customer-facing teams to deeply understand customer needs and to ensure that Articulate training resources, GTM assets, and learning experiences are accurate, effective, and aligned with customer workflows. The TPM also serves as a senior-level product evangelist, developing and delivering high-impact demonstrations, webinars, white-glove VIP sessions, and customer-facing assets that reflect expert knowledge of Articulate products and the broader e-learning industry.
The TPM represents the voice of the customer across beta programs, customer advocacy initiatives, and cross-functional feedback channels to ensure that new features, messaging, and customer experiences are informed by real-world use and aligned with customer outcomes.
What You'll Do:
- This is not a complete list of this position’s duties and responsibilities. The items below are examples of the types of activities performed. Other duties may be assigned.
- Customer Enablement (50%)
- Identify customer learning needs to inform and maintain the customer training roadmap.
- Design, build, and deliver training programs including webinars, workshops, onboarding experiences, and conference presentations.
- Develop scalable, high-quality learning assets such as tutorials, guides, examples, templates, and practice activities.
- Partner with revenue teams to understand customer priorities and incorporate them into training materials and learning journeys.
- Serve as a senior Articulate product and e-learning subject matter expert, providing accurate, actionable guidance across the customer lifecycle.
- Develop and deliver white-glove and executive-level VIP training programs tailored to strategic customers.
- Maintain all training content, customer-facing training sites, and program assets to ensure accuracy and consistency.
- Program Management (25%)
- Own project schedules for all training initiatives, tracking deliverables, milestones, timelines, and resources.
- Oversee the customer training site and ensure customer-facing content is up-to-date and well organized.
- Lead operational planning for events and workshops, including vendor management, timelines, review cycles, and facilitation readiness.
- Develop and maintain systems and processes for organizing training materials, assets, data, and documentation.
- Manage the internal review process for training materials, ensuring accuracy, alignment, and quality.
- Compile, analyze, and report training assessments and performance metrics to inform future program improvements.
- Product Evangelism (15%)
- Represent Articulate as a senior-level product expert by delivering high-impact demonstrations, webinars, white-glove VIP sessions, and customer-facing assets that reflect expert knowledge of Articulate products and the broader e-learning industry.
- Serve as an internal guide and external ambassador on e-learning best practices, product positioning, and workflow optimization.
- Provide enablement support for sales, customer success, and marketing teams to ensure product messaging is accurate and customer-informed.
- Customer Advocacy (10%)
- Serve as a conduit between customers and internal teams, ensuring customer perspectives inform product, messaging, and training decisions.
- Participate in beta testing of Articulate products; assess customer impact and provide feedback that reflects real-world usage and learning needs.
- Build strong relationships with customers and influential community members to maximize engagement and identify emerging needs.
- Collaborate with marketing, sales, and customer success enablement teams to share insights, refine messaging, and align programs with customer workflows and business outcomes.
What You Should Have:
- Bachelor’s or Master’s degree in education, instructional design, training, or a related field (or equivalent experience).
- Significant experience (5+ years) in instructional design, customer education, or training program development.
- Demonstrated ability to design and deliver engaging, effective training content for diverse audiences.
- Strong facilitation and public speaking skills; able to confidently present to individuals, large groups, and executive stakeholders.
- Strategic thinker with the ability to identify organizational needs and design solutions that align with business goals.
- Excellent collaborator; able to work cross-functionally and build strong relationships internally and externally.
- Exceptional written and verbal communication skills, including the ability to craft clear narratives and build trust quickly.
- Highly organized, with strong project management skills and the ability to manage multiple complex initiatives with minimal supervision.
- High degree of comfort with technology; expert depth of knowledge in Rise and Storyline, e-learning tools and modern learning workflows preferred.
- Positive attitude, growth mindset, high empathy, and a team-first approach.
- Ability to travel
About us
Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.
Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.
Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [email protected].
(For information about Articulate's privacy practices, please view our Privacy Notice)
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Top Skills
Rise,Storyline,Articulate 360
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The Company
What We Do
Articulate develops e-learning software, content, and resources that change the way the world learns.
More than 106,000 organizations worldwide, including all 100 of Fortune 100, have created millions of courses using our online training apps, Articulate 360 and Rise.com.
With Articulate 360, e-learning developers get everything they need to create courses for their learning management systems, including the award-winning authoring app Storyline 360.
With Rise.com, organizations get everything they need to create, track, and manage their online training in one complete system. It's the all-in-one online training system employees love.
Articulate also has the industry's largest community, E-Learning Heroes, where online training professionals get inspiration, guidance, product support, and best practices on building online training. Join the 965,000+ member of E-Learning Heroes.
As a human-centered organization, Articulate is driven by our vision to empower people to live better lives. We're committed to providing the best value to customers and doing right by our employees.
We're building a team that looks like the world we live in and an environment where people from diverse backgrounds feel like we belong. Learn more about why we're one of Inc. Magazine's Best Workplaces of 2020.
