Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the teamWe ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey to growth through quality training that resonates with, and empowers, every individual.
What you’ll doAs a Training Program Manager within the Technical Enablement team, your role will be to develop training initiatives that enhance the capabilities of our Operations teams, specifically Product Support and Risk Operations. Our team takes pride in refining the Stripe experience for both our users and our global network of support specialists. By owning the strategic direction and execution of training programs, you'll play a crucial role in equipping operations associated with the knowledge and skills necessary for exceptional service delivery.
Responsibilities- Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program
- Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams
- Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities
- Design assessment methodologies aligned with leading accreditation frameworks and practices
- Partner with business leaders across Operations to develop relevant training programs in accordance with the strategy you set out
- Analyze metric data to evaluate high-priority topics that would benefit from the development of new training modules and measure training impact post-launch
- Efficiently partner with cross-functional stakeholders on high-priority projects and initiatives, adapting swiftly to emerging needs and dedicating focused effort to ensure success
- Proactively assess and respond to training demands in cases where there may be significant ambiguity or unknowns
- Harmonize our training efforts across our Stripe Delivery Centers
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements- 3+ years of experience in driving training or enablement programs with prior instructional design or training exposure
- Experience designing and developing training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials
- Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
- Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
- Experience leveraging learning management systems and/or other content delivery platforms
- An inquisitive approach to learning about new technologies, with a keen sense in identifying user and agent issues
- The ability to distill complex information into clear, concise deliverables
- Experience in identifying recurring issues faced by customers and specialists, and developing scalable training solutions
- Strong written and verbal communication skills with experience giving presentations
Skills Required
- 3+ years of experience driving training or enablement programs, with prior instructional design or training exposure
- Experience designing and developing online/e-learning modules, instructor-led materials, job aids, tutorials, multimedia products, and other training materials
- Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
- Ability to manage multiple stakeholders with varying priorities and drive creative solutions toward shared goals
- Experience leveraging learning management systems or other content delivery platforms
- Inquisitive approach to learning new technologies and identifying user and agent issues
- Ability to distill complex information into clear, concise deliverables
- Experience identifying recurring customer and specialist issues and developing scalable training solutions
- Strong written and verbal communication skills, including presentation experience
Stripe Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stripe and has not been reviewed or approved by Stripe.
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Healthcare Strength — Healthcare is described as comprehensive, including medical, dental, vision, EAP, and mental‑health support such as therapy sessions; wellness resources are consistently highlighted across materials. Coverage breadth and depth are repeatedly positioned as a core strength.
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Parental & Family Support — Paid parental leave for birthing and non‑birthing parents, fertility benefits, and adoption assistance are emphasized, making family support a standout element. Feedback suggests these programs compare favorably to common tech benchmarks.
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Wellbeing & Lifestyle Benefits — Wellness stipends, gym reimbursement, and onsite meals/snacks (where available) are commonly offered, with flexible lifestyle funds supporting varied needs globally. Education stipends and similar perks further bolster day‑to‑day wellbeing.
Stripe Insights
What We Do
Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies like Salesforce and Facebook—use the company’s software to accept online payments and run technically sophisticated financial operations in more than 100 countries. Stripe helps new companies get started and grow their revenues, and established businesses accelerate into new markets and launch new business models. Over the long term, Stripe aims to increase the GDP of the internet.
