Training Program Facilitator

What You'll Do

• Lead Training Coordination and Delivery: Organize and facilitate high-quality, interactive training sessions for clients and internal teams. You’ll schedule sessions, manage participant communications, and oversee all logistics to ensure smooth program execution.  
• Develop and Maintain Training Resources: Create, update, and manage training content that meets the diverse needs of clients and employees. Leverage a variety of formats, including eLearning modules, live demonstrations, and virtual classrooms, to enhance learning and retention.  
• Enhance the eLearning Library: Build out a robust eLearning library and maintain its relevance and quality, ensuring training materials are easily accessible, up-to-date, and tailored to the needs of our end users.  
• Manage Learning Management System (LMS): Serve as the LMS expert, uploading and organizing training materials, troubleshooting user issues, and optimizing LMS functionality to support training delivery and participant engagement.  
• Deliver Customized Client Training: Facilitate engaging, tailored training sessions for clients, demonstrating Agate’s software capabilities and customization options to maximize client satisfaction and product adoption.  
• Ensure Documentation Excellence: Maintain well-organized, comprehensive documentation for all training programs, making resources readily available to enhance continuity and efficiency.

What You'll Bring

• Expert Coordination Skills: Strong organizational abilities, with a proven track record in managing logistics for complex training programs and high attention to detail.  
• Content Creation and Instructional Design: Experience developing engaging training materials across multiple formats, including eLearning, in-person, and virtual sessions, with proficiency in authoring tools like Articulate.  
• LMS and Technology Savvy: Proficiency with LMS platforms and familiarity with video editing tools (e.g., Camtasia) to ensure high-quality content delivery and support a seamless training experience.  
• Effective Communication: Strong interpersonal skills to engage learners at all levels, fostering a collaborative, open environment during training sessions.  
• Problem-Solver and Self-Starter: A proactive approach to troubleshooting training-related issues, with the ability to work independently, prioritize tasks, and adapt quickly to evolving needs.

What Success Looks Like

• Flawless execution of training sessions, providing clients and internal teams with the confidence and skills needed to fully leverage Agate’s software. 
• A well-organized, comprehensive eLearning library that evolves to meet growing client and internal training demands. 
• Minimal disruptions in virtual training sessions, with effective troubleshooting that ensures positive learning experiences for all participants. 
• Accessible, well-organized training documentation that supports client engagement and ensures consistent knowledge transfer across the organization. 
• High-quality, up-to-date training content that is both impactful and aligned with Agate’s commitment to exceptional client and employee development.