Training & Performance Manager

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Gables Residential has an exciting opportunity to join our team leading Training and Performance for our operational teams primarily focused on the East coast. If you have a passion for creating and delivering exceptional training experiences to multifamily operations team members this could be your next great opportunity!

Training & Development

• Design, implement, and maintain comprehensive and ongoing training programs that support the onsite staff’s continuous growth and development.
• Conduct in-person (and virtual) training sessions on leasing techniques, customer service, fair housing, compliance, systems, operational best practices, and other topics as needed in all core markets within the training portfolio.
• Create or convert training plans into highly engaging and effective training experiences.
• Collaborate directly with operations leadership to identify training needs based on sales performance trends, customer experience, property audits, industry standards, and other relevant performance metrics.
• Rapidly develop training materials, including manuals, e-learning modules, job aids, and micro-learning to support company needs.
• Evaluate training effectiveness and associate behavior change through feedback, assessments, and operational key performance indicators.

Performance Management

• Monitor and analyze key property performance metrics, including occupancy, sales performance, resident satisfaction, and revenue generation.
• Partner with Regional Managers and Operations VP’s to identify opportunities for performance improvement, develop action plans, and follow-up strategies to ensure effectiveness.
• Monitor and analyze performance data and metrics from dashboards and reports to create and enact improvement plans where necessary and recognize exceptional performance.
• Using performance data and metrics, conduct property visits to assess operational performance and provide coaching and guidance to enhance it.
• Support the rollout of initiatives and create post-deployment communication plans to ensure successful implementation and that ongoing training is aligned with needs.

Qualifications:

• Bachelor’s degree in Business, Education, Human Resources, or a related field preferred.
• 5+ years of experience in property management, training, or operations support within the multifamily housing industry.
• Strong knowledge of apartment operations, including leasing, maintenance, budgeting, and compliance.
• Exceptional presentation, facilitation, and communication skills.
• Workday and Workday Learning experience strongly preferred.
• Strong knowledge of reading and interpreting data and analytics reporting.
• Proficiency in Microsoft Office Suite and property management software (e.g., Yardi, Knock, Sales Force).
• Ability to travel regularly (70% or more) to apartment communities within the portfolio.
• Ability to work a hybrid work schedule, combining remote work with in-office work to support collaboration and productivity.

An Equal Opportunity Employer - M/F/D/V.

If you're passionate about exceeding goals and providing exceptional customer service experiences, come join Gables in our mission of Taking Care!

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