Training Operations Specialist

Job Description SummaryThe Training Operations Specialist is responsible for managing training and coordinating the logistics of training programs for a global training center. Responsibilities include scheduling, registration, swaps/cancellations within learning and training management systems and others such as vendor management. This role requires an organized, collaborative leader­ capable of interacting with multiple stakeholders globally delivering a world-class training experience. Additionally, this leader interacts and partners in functions such as services, facilities, operations and EHS supporting a positive student experience, vendor management and assisting with or leading small projects.

Job Description

Roles and Responsibilities

• Work integrally with associated teams to capture, manage, coordinate, and schedule training (globally) to internal and external partners and customers. This includes select duties functioning as a registrar.
• Managing Learning and Training Management Systems creating schedules and offerings, enrolling students, assigning training plans and closing course rosters.
• Maintain training records and databases, ensuring accuracy and compliance and other associated documentation utilized for financial process such as billing.
• Communicate effectively with Service Leaders, Program Managers, trainers, participants, and stakeholders.
• Support global training management planning processes.
• Troubleshoot and resolve issues related to training logistics and operations. Identify areas for improvement, drive initiatives to improve operations.

Required Qualifications

• Bachelor's or Associates Degree and few years of experience in a training role.
• Knowledge of learning management systems.
• Experience with e-learning platforms and web delivery tools (distance learning).
• Proven ability to stay organized and multi-task in a fast-paced environment with attention to rapid response times and frequent change .
• Proven examples of possessing results-driven, action-oriented, passionate work ethic resulting in a positive customer impact while balancing organizational needs
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization.
• Computer skills for MS Office Suite; Microsoft Outlook, Word, Power point and Excel

Desired Characteristics

• Excellent oral and written communication skills.
• Demonstrated critical thinking and reasoning abilities; able to analyze and resolve problems.
• Demonstrated ability to accurately document, plan, market, and execute programs.
• Established project management, organizational and time management skills.
• Ability to work with a team.
• Attention to detail.

Additional Information