Training Operations Specialist
Job Locations: Karachi, PK
Functional Department: Training Operations
Type: Full-time
Working Hours: 6 pm – 3 am PK Time
Pay: 130,000/-Rs to 150,000/-Rs
Vision: To strengthen the world’s digital defenses by building the most capable and trusted cybersecurity workforce.
Mission: To power a cybersecurity talent marketplace that prepares individuals for real-world roles, enables organizations to defend critical systems, and continuously improves through data, performance, and feedback.
Overview: QuickStart is a cybersecurity workforce development and talent marketplace company focused on closing the global cyber skills gap. We work with enterprises, government agencies, academic institutions, and workforce organizations to prepare, validate, and deploy cyber talent into roles that protect critical systems, data, and digital infrastructure.
At QuickStart, we are committed to upholding the following core values:
Passion |Respect | Accountability | Innovation | Speed | Execution [ PRAISE ]
The Training Operations Specialist is responsible for end-to-end coordination and optimization of training delivery operations. This role ensures efficient instructor utilization, seamless class scheduling, strong vendor and instructor relationships, and a high-quality learner experience. The specialist works cross-functionally with Student Services, instructors, vendors, and internal teams to support both public and private training programs while tracking key performance metrics to drive continuous improvement.
Responsibilities, include but are not limited to:
- Optimize and improve instructor utilization across training programs.
- Plan, schedule, and manage public classes, private events, and custom training requests.
- Align and assign qualified instructors for upcoming classes and event requests.
- Manage private training events end-to-end, ensuring timely execution and stakeholder coordination.
- Oversee Vendor Management and Relationships, including third-party content providers, labs, and partners.
- Source, evaluate, and onboard new instructors to support existing and upcoming courses.
- Update, maintain, and launch new courses within the CRM and internal systems.
- Work closely with Student Services to ensure positive and consistent learner experience.
- Track and report key operational KPIs, including CSAT, instructor ratings, class profitability, utilization, and delivery performance.
- Manage and track IT and training operations projects using Jira.
- Collaborate with internal teams to identify process improvements and operational efficiencies.
- Perform other training and operations-related duties as assigned.
Requirements
Minimum Qualifications:
Education
- Bachelor’s degree required; Business or Information Technology preferred.
Minimum Knowledge and Experience
- 3–5 years of relevant experience
- Proficiency in Microsoft Excel, including basic data analysis, reporting, and KPI tracking.
- Strong analytical skills with the ability to interpret data and support operational decision-making.
- Excellent written and verbal communication skills, with the ability to collaborate across teams and stakeholders.
- Strong organizational and time management skills, with the ability to manage multiple priorities effectively.
Skills Required
- Bachelor's degree
- 3-5 years of relevant experience
- Proficiency in Microsoft Excel, including basic data analysis, reporting, and KPI tracking
- Strong analytical skills for interpreting data and supporting operational decisions
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Business or Information Technology degree
What We Do
QuickStart provides 50+ virtual IT certificate courses and bootcamp training programs to help students achieve career growth and workforce readiness. Our expanding catalog of courses covers hundreds of technology partners, including AWS, Microsoft Azure, CompTIA, Cisco and more. We work with industry experts, hiring managers and IT professionals to curate the most up-to-date curriculum. Providing IT certification and training for 35 years has enabled QuickStart to develop an AI-enabled cloud-based platform – CLIPP. The Cognitive Learning & IT Project Performance (CLIPP) platform enhances the learning process for students by personalizing a learning plan tied to student career goals. At course completion, we provide career services to assist with resume building and the job search process. We have students successfully working in widely known companies such as HP, IBM, Visa and Apple. We’ve also had some students who have leveraged their QuickStart education to earn a promotion, improve their earning power and advance their careers. Visit QuickStart Learning at QuickStart.com for IT certification training that can advance your career or upskill your team’s capability to achieve organizational project goals.
