Training & Onboarding Specialist (Bilingual EN-FR)

COMPANY

Volanté, a division of Jonas Software, is an Enterprise Point-of-Sale company that prides itself on developing leading-edge hospitality technology. The Volanté point of sale software has evolved based on customer requests and requirements, and has continuously demonstrated its ability to be flexible, scalable, and reliable in diverse environments.

THE ROLE

The role requires the ability to work independently, identify training needs, create effective training materials, and facilitate engaging training sessions. The successful candidate will possess excellent communication skills and be able to work collaboratively with different teams. To be successful, you are customer-focused and highly organized, with a knack for managing agendas & schedules. You are curious about technical software and have an eagerness to learn from and train others. Bilingual (English and French) is preferred, but we will consider applicants of exceptional quality in lieu.

Location: North York (Hybrid)

Salary Range: 65,000-70,000 CAD

JOB RESPONSIBILITIES

• General 
• Develop and implement training programs for our employees and clients.
• Analyze training needs and create training plans to address those needs.
• Create and maintain training materials, including guides, videos, and presentations.
• Conduct training sessions, both virtually / online and in-office, for employees and clients.
• Monitor and evaluate the effectiveness of training programs.
• Collaborate with different teams to identify training needs and ensure consistency across departments.
• Work with the Technical Engineering team on new products and integrations to train external parties and build training content
• Keep up-to-date with industry trends and changes to ensure training materials remain relevant and effective.

• External Training – Clients & Customers
  • Facilitate the introduction of Volanté Point-of-Sale (POS) software to first-time clients by coordinating with Project Managers to create training schedules and agendas
  • Execute training sessions on the Volante Software application
  • Create and execute training sessions using Zoom dial-in & attendance tracking information for client and internal training sessions.
  • Understand user requirements, technical specifications, and product features in order to translate into training points for the client
  • Send appropriate documentation to clients after training sessions
  • Assist in the creation of assets (written guides, job aids, and quick-video walkthroughs) and maintain post-training client-facing job-aids in Confluence Learning Hub knowledge base
  • Maintain session tracking spreadsheets for analytics & training ticketing system

• Internal Training - Employees & New-Hire Onboarding
  • Prepare training plans for new hires entering the organization
  • Assist with training new hires on Volanté’s POS Software and other products
  • Create and administer training evaluations to ensure successful knowledge transfer / retention
  • Maintain accurate documentation of internal training plans
  • Content planning and creation for internal learning management system

JOB QUALIFICATIONS:

• Bilingual (EN-FR) is preferred
• Minimum 3 years of experience in learning and development
• Bachelor’s degree or certification in Adult Learning, Instructional design or equivalent work experience in a related field (Certified Training Practitioner™ (CTP) is an asset
• Experience in creating and delivering training programs for software applications.
• Excellent communication skills – both verbal and written correspondence
• Previous client/customer facing training experience through various channels (i.e. Zoom, video sessions, in-person sessions, class settings, or other applicable customer-facing environments)
• Excellent interpersonal skills and the ability to build rapport quickly, with all levels of internal and external stakeholders
• Strong organizational skills and the ability to prioritize tasks for yourself and others
• Strong initiative with the ability to provide training feedback as necessary
• Experience with learning management systems (LMS) and other training technologies is an asset.
• Previous experience working in a restaurant or retail environment with POS systems or experience in working with SaaS applications (software / hardware) is an asset
• Able to travel within Canada and the US on occasion (valid passport)

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.