Training Manager

Job Summary:

Provides oversight for the New Employee Orientation Program (NEOP), EMS Academy Instruction (either “in-house” or offsite program). Coordinates and conducts continuing education for certification, licensure, and renewals. Responsible for the coordination of employee and management training programs. Administers a recordkeeping system to track employee training participation and progress. Assists in other administrative and budgeting tasks associated with training programs. Coordinates and tracks participation in outside training activities. May coordinate or administer skill or competency assessments, and other specialized training or development programs for employees. This individual reports to the EMS Director and coordinates with the Medical Director and the HR Manager.

Key Responsibilities:

• Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
• Acts as Program Director for all initial EMS Education classes and maintain records.
• Responsible for organizing and leading new employee orientation program (NEOP), to include field training officer program.
• Responsible for scheduling and conducting required clinical continuing education courses to include CPR, ACLS, EMT refresher, etc.
• Responsible for scheduling, coordinating and conducting EMS Academy program either “In House” or on a contracted basis with outside educational institutions.
• Actively participate in recruitment through involvement in local EMS classes, conferences, and career days.
• Adheres to Universal Precautions/Body Substance Isolation when dealing with patient contacts. Is familiar with and practices the Infection Control policies and procedures of company.
• Ensure security of buildings, vehicles, equipment, medications and all other company property.
• Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.
• Responsible for developing and implementing programs to ensures that all field staff maintain appropriate certification and licensure for their position.
• Responsible for developing and implementing programs to ensures that all field staff complete any and all company and government required continuing education.
• Responsible for coordinating with Medical Director and local operations on activities to improve field staff documentation.
• Assist in creation and revision of Patient Care Protocols.
• Responsible for coordinating with Medical Director and local operations to audits patient care reports to ensure compliance with local medical protocol, works in coordination with Medical Director and local operations to provide feedback to field staff as requested by CQI Officer, Medical Director or Operations Supervisor.
• Accepts responsibility for recertification as an EMT or current level of licensure, and for other required licenses and certifications as required by company, local, regional, and state policies, regulations, or laws.
• Assists Operations (EMS Director and Operations Managers) in ensuring that operation is in compliance with all local, state and federal regulations and ordinances, particularly those related to human resources activities.
• Always maintains security and privacy of all confidential and proprietary company information in accordance with company policy.
• Always maintains security and privacy of all company and patient information in accordance HIPPA and all other local, state and federal regulations.
• Acts at all times with his/her personal safety in mind, as well as the safety of others.
• Reports to assigned shifts on time, properly groomed in uniform and on time unless the proper notification has been made. Remains on-duty and in proper uniform until properly relieved.
• At all times sets an example of professionalism and leadership for others to follow.
• Assures all company goals, objectives and procedures are followed on a daily basis.
• Performs other duties as directed by management.
• Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
• Map out annual training plans for management, HR, customer support and more.
• Performs other duties as directed by management.

Minimum Requirements:

• All EMT requirements.
• Currently a licensed Paramedic or Registered Nurse.
• Must be knowledgeable in medical terminology.
• Excellent presentation and communication skills.
• Ability to teach and provide training, instruction, and development to adult learners.
• High level of customer service orientation.
• Must be proficient in ambulance patient care field documentation.
• Must have strong problem-solving skills.
• Must have excellent administrative skills and be very detailed orientated.
• Must have strong project management, time management, and leadership skills.
• Must have ability to manage competing priorities in a fast-paced environment.
• Must have ability to mentor and supervise staff.
• Must have solid verbal and written communications skills.
• Ability to work independently on a broad variety of projects.
• Must be punctual and able to meet deadlines as assigned.
• Must be proficient with all Microsoft Office software packages.
• Minimum of four years' experience emergency medical services training experience.
• Must become certified at the instructor level for CEVO and/or EVOC within one year of date of hire.
• Must become certified at the instructor level for EMT, CPR, First Aid, ACLS, PALS, PHTLS, BTLS within one year of date of hire.
• Associate degree in emergency medical services preferred.
• Must be a Paramedic Instructor Coordinator or higher within one year of hire.