JOB DESCRIPTION:
MAIN PURPOSE OF ROLE
Responsible for supervising the operations of the contact center (Heart Failure Business).
MAIN RESPONSIBILITIES
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Supervise a customer service team (officer level) for providing after-sales non-technical support to meet user requirements according to terms of contracts.
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Mainly in the implementation of work allocation and rosters for the Para-professional group.
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Focuses on mentoring, coaching, and coordination.
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Responsible for customer service activities including telephone and email.
QUALIFICATIONS
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Graduate of a Bachelor's Degree
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At least 10 years of work experience in Learning and Development; TNA/gap analysis
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Strong communication skills
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Background in healthcare/medical device is an advantage
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Customer Service
DIVISION:HF Heart Failure
LOCATION:Philippines > Taguig City : Five/Neo Building
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:Not specified
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
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