Key Responsibilities
- Design and execute orientation programs for retail shop staffs
- Conduct onboarding training sessions for new hires
- Observe how shop staffs interact with clients to identify areas of improvement
- Determine training needs both for individuals and teams
- Organize role-playing activities to simulate difficult client cases (e.g. how to overcome objections)
- Advise retail staffs how to upsell products and services
- Apply various retail training techniques (e.g. gamification, case studies and group activities)
- Maintain updated records of training curriculum and material
- Manage the training team and ensure that the training program is executed smoothly based on the schedule
Qualifications
- Work experience as a Retail Trainer, Sales Trainer, or similar role
- Experience in retail industry
- Ability to motivate employees to achieve retail sales targets
- Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms
- General IT / PC Skill, Excel Word, Power point
- Excellent presentation skills
- Availability to travel and visit our retail stores, as needed
- Language: Japanese (fluent), English (business level)
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What We Do
Arc’teryx is a global design company based in North Vancouver, B.C. that specializes in technical high-performance outerwear and equipment. We design and manufacture a wide range of mountain sports outdoor apparel and equipment for all conditions and experiences, including mountaineering, ice and rock climbing, skiing, snowboarding, and trail running.
Our company is built on a passionate and relentless commitment to design, craftsmanship and performance. We have a unique construction process that enables us to create technical products that can be trusted to perform at the point of extreme need. We are uniquely positioned in our industry as we have our own factory located in New Westminster, BC, which enables us to build products with a meticulous focus on detail and performance. We leverage this manufacturing knowledge and share it with our global partner factories.
In the Coast Mountain Range behind our headquarters and design centre in North Vancouver, we field test our products in real world conditions allowing us to create the best-fitting, longest-lasting, highest-performing technical products available. We distribute our outerwear and equipment through more than 3,000 retail locations worldwide, in over 40 countries globally, including 38 branded and outlet stores in Europe, North America and Asia. The company started with six employees in 1989 and now has more than 1000 employees in Canada.
