At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
We're looking for an experienced Training Manager to lead our Learning & Development function. If you're passionate about developing people, building high-performing training teams, and driving operational excellence through impactful learning initiatives, we'd love to meet you!
What You'll Do
- Lead Training Operations: Oversee end-to-end training activities, from needs assessment and program development to delivery and effectiveness evaluation.
- Drive Training Excellence: Ensure training programs meet quality standards, client requirements, and organizational objectives.
Partner with the Business: Collaborate with Operations, Quality, and other stakeholders to identify performance gaps and implement targeted learning interventions. - Manage Client-Specific Programs: Oversee trainer certification, Train-the-Trainer initiatives, and campaign-specific training requirements.
- Lead & Develop Teams: Coach, mentor, and manage trainers to ensure consistent and effective training delivery.
- Monitor Performance: Analyze training results, trainee performance, and operational KPIs to drive continuous improvement.
What We're Looking For
- Bachelor's degree in any field.
- At least 1–2 years of experience as a Training Manager in the BPO industry.
Proven experience managing trainers and end-to-end training operations. - Strong knowledge of training needs analysis, program development, and training effectiveness.
- Strong leadership, communication, facilitation, and stakeholder management skills.
- Experience handling financial services or banking programs is an advantage.
Important Reminders
- Must be willing to work onsite in Global One, Eastwood, Quezon City.
- Must be flexible to work on weekends, holidays, and extended hours as business requires.
- Willingness to travel across sites and support different campaigns when necessary.
Skills Required
- Bachelor's degree in any field
- At least 1–2 years of experience as a Training Manager in the BPO industry
- Experience managing trainers and end-to-end training operations
- Knowledge of training needs analysis, program development, and training effectiveness
- Strong leadership, communication, facilitation, and stakeholder management skills
- Experience handling financial services or banking programs
- Willingness to work onsite in Eastwood, Quezon City
- Flexibility to work weekends, holidays, and extended hours as required
- Willingness to travel across sites and support different campaigns
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
