Training Manager

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life. 

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible. 

Position Summary: The Training Manager provides operational leadership and continuous improvement for workforce training programs across Goodwill's licensed Vocational School and workforce development system. This position supervises training staff and ensures programs deliver measurable outcomes, including credential attainment, employment, retention, and career advancement. The Training Manager collaborates with the business development team to align training with labor market demand, employer needs while ensuring academic standards, and contract requirements are maintained. Working closely with career navigators, employers, community partners, and leadership, this role supports participant success from enrollment through employment while advancing Goodwill's mission and workforce development goals. 

Hourly Rate:  $33.78 - $36.72 per hour

Essential Duties and Responsibilities: The Training Manager responsibilities include the following and other duties as assigned: 

Leadership & Team Management 

• Supervise, coach, and support trainers, instructors, volunteers and lead training staff. 
• Manage day-to-day workforce training operations across multiple locations and virtual environments. 
• Lead implementation of academic and workforce training strategies and initiatives. 
• Ensure consistent, high-quality training delivery, instructional standards, and participant experiences. 
• Conduct classroom observations and evaluate training effectiveness. 
• Foster a culture focused on employment outcomes, accountability, customer service, and student success. 
• Provide ongoing coaching, professional development, and performance management for staff, including a focus on how our AEDI values translate into the classroom through our staff development.   

Outcomes and Workforce Performance 

• Establish and monitor performance goals related to enrollment, completion, credential attainment, employment, and retention. 
• Ensure employability skills, career readiness, and workplace expectations are embedded throughout training programs. 
• Partner with internal teams and employers to support participant transitions into employment. 
• Promote equitable access, inclusive learning environments, career pathway awareness and employment opportunities for participants' success. 
• Monitor attendance, engagement, retention, and completion across training programs. 
• Monitor participant and program outcomes, implementing improvement and intervention strategies to address performance gaps and barriers impacting training, employment, and overall success. 

Employer & Community Engagement

• Collaborate with employers, business engagement staff, and community partners to align training with workforce needs. 
• Support the development of employer partnerships, internships, work experiences, apprenticeships, and job placement opportunities. 
• Maintain awareness of labor market trends and ensure training programs remain responsive to industry demand. 
• Gather employer feedback and incorporate recommendations into program improvement. 
• Represent Goodwill at workforce development meetings, industry groups, employer events, and community partnerships. 
• Ensure all training includes guest speaking, mock interview support and/or other forms of volunteer engagement that support the success of training offered. 

Curriculum, Training, and Program Quality

• Support curriculum continuous improvement. 
• Ensure training content aligns with industry standards, credential requirements, and employer expectations. 
• Promote effective instructional practices, educational technology, and innovative learning approaches. 
• Maintain high standards for participant engagement, classroom management, and instructional quality. 
• Partner with the Director of Academics and the Strategic Partnerships team on curriculum development, implementation, enhancements, and new training

Data, Performance, and Reporting

• Partner with internal teams to ensure compliance with WTECB, OSPI, accreditation, contract, and organizational requirements. 
• Ensure accurate documentation, attendance tracking, participant records, and outcome reporting. 
• Maintain audit readiness and support monitoring visits. 
• Ensure data integrity and effective utilization of systems such as CaseWorthy. 
• Analyze performance data and feedback to drive continuous improvement and inform decision-making. 
• Provide regular reports and performance updates to leadership. 

Qualifications/Basic Job Requirements: 

• Bachelor’s degree or equivalent experience   

• 5+ years of workforce development, education, training, or vocational program experience. 

• 3+ years of supervisory experience leading instructional or workforce development teams. 

• Experience managing staff responsible for employment, training, or educational outcomes. 

• Strong knowledge of workforce development systems and career pathway models. 

• Experience aligning training with labor market demand and employer needs. 

• Understanding of adult learning principles and instructional best practices. 

• Experience serving Opportunity Youth and individuals with barriers to employment. 

• Experience using data to improve performance and outcomes. 

• Strong leadership, communication, coaching, and problem-solving skills. 

• Knowledge of WTECB, OSPI, Open Doors, workforce contracts, or similar regulatory frameworks. 

• Valid driver's license and reliable transportation
• Exceptional analytical, judgment, decision-making and communications skills 
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus 

• Preferred: 

• Teaching certification recognized by Washington State. 

• Experience managing licensed Vocational School programs. 

• Experience with accreditation and regulatory compliance. 

• Experience in high-demand workforce sectors such as technology, digital skills, environmental careers, healthcare, manufacturing, logistics, or skilled trades. 

• Knowledge of workforce funding streams and performance accountability systems. 

• Bilingual or multilingual proficiency is highly desirable.

We Have You Covered! Benefits Offered: 

• Medical, Vision, and Dental (M/V/D) insurance coverage for employees. 

• We provide coverage for you, with a portion of the employee premium paid by Goodwill. 

• Dependent coverage is available, with the cost being the responsibility of the employee  

• Accident & Life insurance options to ensure financial protection.  

• 401(k) Retirement Plan 

• Vacation (1-4 Years: 80 hours annually) 

• 10 paid Holidays annually 

• 8 days prorated sick leave annually 

• Access to Childcare Benefits through Upwards 

• Parental leave covered by sick/vacation hours 

• All employees receive merchandise discounts 

• We strongly believe in promoting from within, and have multiple avenues for career growth 

Supervisory Responsibilities: Direct supervision of trainers, instructors and volunteers; carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  

Language Skills: Ability to read and interpret hard data and metrics. Ability to write creatively and articulately with an emphasis on tact and diplomacy. Ability to speak effectively before groups of customers or employees of the organization. 

Mathematical Skills: Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average. Ability to apply concepts of basic algebra when working on spreadsheets. Ability to create and manage departmental budget. 

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office products, specifically Word, Excel, and PowerPoint. 

Other Skills and Abilities: Comprehensive understanding of all aspects of the Training Manager. 

Certificates, Licenses, Registrations: Washington State Driver’s License required 

Other Qualifications: Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships. 

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, talk, hear and type. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. 

Work Environment: The noise level in the work environment is usually moderate. 

Employees must be able to perform the essential functions of this position with or without reasonable accommodation.   

Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position. 

At Goodwill we are committed to creating and sustaining a culture of equity, diversity and inclusion. We embrace our employees' differences and believe in meeting the members of our workforce and their communities where they are. Since our doors first opened in 1921, we have been changing lives by offering a hand up, not a hand out. We invite you to join us for our next 100 years of service to our neighbors. 

Our Mission is to help people reach their fullest potential through individual education, job placement and career pathway services made possible by community donations, purchases and partnerships. 

At Goodwill, we welcome people with diverse backgrounds, including persons with disabilities or other disadvantages. In fact, a substantial portion of our employees have a disability and/or economic disadvantage and we strongly encourage such persons to apply. 

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.