Training Manager | Retail Vertical | Onsite | Alexandria, Egypt

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

We are seeking a highly skilled and motivated Training Manager to join our team - supporting our retail vertical! In this role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization.

As a Training Manager, you'll get to:

• Manage stakeholders across a variety of customer bases across verticals by identifying and assessing training needs.
• Work as a Relationship Manager creating and supporting a variety of Training solutions.
• Spearhead project management - execution level through training solutions for a new transition.
• Manage Learning Management systems and employee Training life cycle for new setups and Geo expansions.
• Stay updated on industry trends and best practices in training methodologies and quality management
• Prepare and present reports on training outcomes & performance to senior management
• Manage capability enhancement, curricula and content development, learning need assessment, e-learning, learning program effectiveness evaluation, etc.
• Work closely with the Quality Team to define the TNI and TNA with the help of Trainers and plan remediation sessions.
• Design assessments to bridge the Knowledge gaps on a monthly basis for all the programs aligned.
• Ensure that new hire content is in line with Client requirement for the program, revamp the training content or advise Client Training team to edit and update the content as needed.

• 5+ years in a Training leadership role within the BPO industry - retail vertical experience will be a major plus!
• Experience managing teams who support Cloud-based applications and on-premises technologies.
• Experience managing new hires, trainers, SMEs and managing KPIs – net throughput and programs meeting top 4 KPIs for the programs as well
• Ability to design assessments to bridge the knowledge gaps on a monthly basis for all the programs aligned.
• Should be well versed with MS Office suite for day-to-day reports and presentation skills to present data and visuals to Training Leader or the clients if need be.
• Subject matter expertise for the respective domains in the areas of upskilling and reskilling
• Bachelor’s degree in any field, education management or technical field will be a plus.

All your information will be kept confidential according to EEO guidelines.