About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Manager for Training who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.
If you are a Training Manager looking for a global career, do not miss this opportunity!
As a Training Manager, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:
Key Responsibilities
- Supervise/Observe Training Delivery in class;
- Guide/Coach trainers on technical/soft-skills related aspects;
- Assess/Analyze/Monitor KPI Performance for waves;
- Create effective action plans for improvements in training results;
- Supervise, Observe and Coach the Nesting Leads and support resources using an effective, consistent, & organized system;
- Create and provide updated, accurate & timely reports as required;
- Facilitate the handover of the trainees to the production floor; and
- Drive learner performances week on week through rolling out contests, quizzes, tests, etc.
Required Skills/Education
• College Degree (Masters/MBA is preferred)
• Minimum of 5-year BPO experience with at least 3 years of managing Training and Development business unit
• Ability to use MS Office applications: Excel, Power Point, Word, and Outlook
• Excellent written and oral communication skills
• Ability to build networks within and across functions through proactive communication
• Ability to maintain a high degree of confidentiality and professionalism
• Strong work ethics, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- College degree
- Master's degree or MBA
- At least 5 years of BPO experience
- At least 3 years managing a Training and Development business unit
- Ability to use Microsoft Excel, PowerPoint, Word, and Outlook
- Excellent written and oral communication skills
- Ability to build networks across functions through proactive communication
- Ability to maintain confidentiality and professionalism
- Strong work ethic and integrity
- Flexibility and diversity orientation
- Customer service orientation
- Leadership and coaching skills
- Team-building abilities
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
