Training Manager (86619)

Company Overview

Inter-Con Security Systems, Inc. is a leading US-owned security company established in 1973, providing integrated security solutions to government and commercial clients across four continents. With a commitment to high-requirement security and customized protection, we are dedicated to building a safer future through professional expertise and innovative strategies.

Position Overview

The Training Manager is a key personnel position responsible for the oversight, development, coordination, and delivery of all training programs supporting the Houston Metro security operation. This role ensures all unarmed and armed security personnel meet contractual requirements, licensing standards, and company performance expectations. The Training Manager provides leadership, direction, and operational support to instructors and officers, ensuring training effectiveness, compliance, and continual professional development across the account.

Key Responsibilities

Training Program Oversight & Delivery

• Oversee the development, coordination, and delivery of all required training programs supporting Houston Metro operations.
• Develop and maintain training curricula for unarmed and armed officers, including onboarding, firearms qualification, use of force, defensive tactics, emergency response, de-escalation, first aid/CPR, customer service, and contract-specific procedures.
• Ensure all training content meets or exceeds state, federal, contract, and Inter-Con Security requirements.
• Facilitate classroom, practical, and field-based training sessions as required.

Instructor & Training Staff Management

• Provide oversight, guidance, and direction to all assigned Training Instructors and training support staff.
• Manage instructor performance, scheduling, and instructional quality.
• Troubleshoot training-related operational or technical issues to ensure uninterrupted program delivery.
• Support the nomination and approval process for Training Instructors in coordination with Metro Security Management and corporate leadership.
• Ensure instructor credentialing, documentation, and compliance are maintained in accordance with contract requirements.

Compliance, Documentation & Records

• Maintain accurate, current, and auditable training records for all assigned officers and instructors.
• Track certifications, qualifications, re-training requirements, and remedial actions.
• Ensure compliance with required documentation, including licenses, certifications, medical screenings, drug screening results, and background documentation as applicable.
• Prepare and submit training reports, compliance summaries, and audit documentation to internal leadership and external stakeholders when required.

Operational Support & Performance Improvement

• Conduct field evaluations, skills assessments, and remedial training to reinforce operational readiness and competency.
• Support the Project Manager by identifying performance gaps and implementing training-based corrective action plans.
• Provide input on officer readiness, deployment suitability, and training needs.
• Support employee growth and professional development through coaching, mentoring, and structured training pathways.

Firearms & Range Operations (Armed Personnel)

• Oversee firearms training and qualification programs in accordance with Texas DPS and contract standards.
• Manage training range scheduling, safety protocols, and equipment accountability.
• Ensure armed officers are trained on Metro-specific emergency response procedures, threat response, de-escalation, and customer engagement expectations.

Leadership Development

• Facilitate leadership and professional development training for supervisors and leads to improve consistency, accountability, and operational effectiveness across shifts.

Qualifications

• Minimum 10 years combined experience in security, law enforcement, or military service, with at least 3 years in a supervisory or training leadership role.
• Valid Texas Department of Public Safety (DPS) commissioned security officer license required.
• Instructor certification preferred (firearms, defensive tactics, or related disciplines) but not required.
• Demonstrated experience managing training programs commensurate with large scale or government supported security operations.
• Strong knowledge of weapons safety, use of force standards, and Texas licensing requirements.
• Excellent written and verbal communication skills with strong organizational and documentation capabilities.
• Ability to work flexible hours to accommodate operational and training needs.
• Proficiency in Microsoft Office and electronic training record systems. Track-Tick a plus

Preferred Attributes

• Prior experience managing training programs for public transit, government, or large multi-site security accounts.
• Background in adult learning methodologies or certified instructor status in subject areas such as firearms, defensive tactics, first aid/CPR, or leadership.
• Strong leadership presence with the ability to mentor instructors, supervisors, and officers.
• Proven ability to operate independently while coordinating closely with operations and corporate training leadership.
• Able to lift 150 pounds and demonstrate while they teach with no difficulties.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.