Training & Knowledge Management Specialist, GAM

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We are seeking a highly motivated and experienced Training and Knowledge Management Specialist to join our team. In this critical role, you will modernize training content and delivery, establish and manage a centralized knowledge base, and drive operational communications and training initiatives. You will lead the design and implementation of a knowledge framework to ensure staff have access to accurate, timely, and consistent information. The ideal candidate will demonstrate a passion for continuous improvement, proficiency in instructional design, and experience in developing and maintaining knowledge repositories. With a focus on enhancing adoption, operational effectiveness, and continuous improvement, you will play a key part in delivering a world-class client experience.

• Establish and manage the operations knowledge base and associated artifacts, ensuring all information is accurate, easily accessible, and consistently up to date.
• Define, develop, and maintain knowledge management processes, standards, and templates to ensure the consistency and quality of knowledge articles.
• Revamp and digitize training content and delivery methods to provide a modern, effective learning experience aligned with business objectives.
• Support the creation of knowledge-based products to strengthen the overall performance of the service center.
• Monitor and evaluate the effectiveness of knowledge management initiatives, driving ongoing improvements that support organizational goals.
• Collaborate with key stakeholders, colleagues, and subject matter experts to identify knowledge gaps and recommend appropriate solutions.
• Lead operational communications and training efforts, supporting change management activities to enhance operational effectiveness and service delivery.
• Demonstrate strong project management skills by prioritizing and managing multiple projects in a fast-paced environment.
• Foster a collaborative, client-focused, and data-driven team culture.
• Builds effective relationships with internal/external stakeholders.
• Supports the execution of strategic initiatives; includes tracking metrics and milestones.
• Continuously monitor industry developments and continuously update programs to ensure they are competitive and effective.
• Work independently on a diverse range of complex tasks, including handling unique situations as they arise.
• Take on additional responsibilities as assigned to support the organization's ongoing needs.

• Post-secondary degree in Business, Education, Instructional Design, or a related field.
• Experience in the wealth management industry or a similar field is preferred.
• Experience in learning solutions, knowledge management, or operational excellence.
• Proven ability to lead digital learning initiatives, with experience in training delivery and instructional design.
• Demonstrated capability in managing content development, with a strong understanding of knowledge management principles and processes.
• Hands-on experience with SharePoint, Microsoft Excel, and Microsoft PowerPoint.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Great analytical and problem-solving skills, with a focus on streamlining processes and driving operational efficiency.
• Strong project and time management abilities; able to handle multiple priorities and meet deadlines.
• Strong interpersonal and collaboration skills; able to work independently and as part of a team in a fast-paced, dynamic environment.
• Experience supporting change management initiatives and establishing internal controls within an operational context.
• Strong organizational skills and keen attention to detail.
• Bilingualism (French/English) is an asset.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.