What You Will Deliver
- Provide training and improvement programs to Customer Service Representatives (CSR)
- Assist Senior Trainer and Customer Service Manager to attain customer service excellence and objective
- Liaise with Senior Trainer to develop training solutions
- Conduct audit and assist in quality assurance
- Emphasize Customer Service Team’s standards and guidelines in the training programs
- Foster a sense of teamwork and continuous improvement in Customer Service Team
- Prepare periodic reports and presentations on management purposes
Who You Are
- Holder of Associate’s Degree or above
- At least 1 year of training experience or relevant educational background, preferably with HK market experience
- Experience in developing and implementing learning & development programs is an advantage
- Good training & coaching and communication skill
- Strong sense of responsibility and problem solving skills
- Proactive to upscale and improve the existing training process and materials
- High level of patience and observation skill to view matters in a holistic manner
- Good command of written and spoken English and Chinese (Nearly native level of Cantonese and Mandarin)
What We Offer
- On-job training
- Public Holidays, Birthday Leave & Medical Insurance
- A multi-cultural team
- A company provides a casual, flexible working environment
- A company promotes learning, continuous improvement, and personal growth
Skills Required
- Associate's Degree or higher
- At least 1 year of training experience or relevant educational background
- Experience developing and implementing learning and development programs
- Training, coaching, and communication skills
- Strong responsibility and problem-solving skills
- Proactive approach to improving training processes and materials
- Patience and strong observation skills
- Nearly native Cantonese and Mandarin, with strong written and spoken English and Chinese
- HK market experience
What We Do
GoGoX is a leading on-demand logistics and transportation platform in Asia. We operate in over 340 cities across six countries and regions, including Mainland China, Hong Kong, India, Singapore, South Korea and Vietnam. Our mission is to use technology to power the logistics industry’s transformation by providing simple and efficient customer-focused solutions. Services include platform services (real-time delivery for individuals), enterprise services (custom-made solutions for SMEs & large corporations), as well as value-added services (fuel cards and EV rentals). For any enquiries, please send us an email at [email protected] (Hong Kong) [email protected] (Singapore) [email protected] (South Korea) [email protected] (India) [email protected] (Vietnam)
