Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Are you a good match?
You have previous experience in Training, Learning & Development or Retail, ideally within a luxury environment.
You have excellent communication, coordination and organizational skills, with the ability to collaborate effectively with multiple stakeholders across different markets. You are proactive, detail-oriented and demonstrate strong initiative, ownership and commitment.
You are comfortable working with training platforms and reporting tools, and are eager to continuously develop new competencies, capabilities and knowledge. Fluency in English and Arabic is required.
What are we expecting from you?
Reporting to the Regional Head of Retail Training, you will support the retail network across the region through targeted projects and contribute to the successful execution of training programs. You will help ensure our sales teams are equipped with the knowledge and skills to uphold the Maison’s heritage, values and unparalleled client experience.
You will play a key role in coordinating global training efforts with the Training Managers and monitoring the effectiveness and impact of training programs and local initiatives.
In this role, you will:
* Act as a central regional point of contact for local training teams, facilitating communication and collaboration on global training initiatives with our Headquarters in France.
* Maintain close collaboration with the Training Managers through regular updates and proactive communication.
* Lead training sessions at the Client Relationship Center to support the Team Leader.
* Support the adaptation of training modules and content for the different markets, including Arabic proofreading of documents.
* Assist the Training Managers in the smooth implementation of new global training programs from Headquarters.
* Facilitate the rollout of new training content, providing clear instructions and support to ensure consistent understanding and application across all markets.
* Manage the global training platform data (LMS), ensuring content, participant data and program schedules remain up to date.
* Measure completion rates of training campaigns through the e-learning dashboard.
* Manage the administration and organization of seminars and meetings upon request.
* Manage training-related costs and the flow of invoicing in coordination with the accounting department and the markets.
* Report best practices and mystery shopping scores on a quarterly, semester and annual basis to the training community.
The role covers five markets and the regional Client Relationship Center in Dubai and may require regional and international travel upon request.
More than a role… We recruit for a career!
By joining Van Cleef & Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
You will be immersed in our enchanting universe and benefit from comprehensive training on our history, know-how and creations, while developing your expertise alongside passionate and talented teams.
The Recruitment Process
Apply online.
If your profile matches our search, you will be contacted by our Talent Acquisition team for an introductory conversation.
You will then meet with the Regional Head of Retail Training and relevant stakeholders as part of the interview process.
Otherwise, you will receive an email informing you that your application has not been successful.
Skills Required
- Previous experience in Training, Learning & Development or Retail
- Experience in a luxury environment
- Excellent communication, coordination and organizational skills
- Fluency in English and Arabic
- Comfortable working with training platforms, LMS and reporting tools
- Experience managing LMS data, e-learning dashboards and measuring completion rates
- Ability to adapt training content and provide Arabic proofreading
- Ability to coordinate with multiple stakeholders across markets
- Experience managing training administration, seminars, meetings, and training-related invoicing
- Willingness to travel regionally and internationally upon request
What We Do
Richemont is a leading luxury goods group that owns prestigious Maisons recognised for excellence in jewellery, watches, fashion and accessories. Its central and regional functions guide, support and challenge these Maisons and businesses, helping them design timeless creations and innovative services while preserving their unique heritage. The Group also helps them thrive in new and existing markets, maintain high service standards and embed sustainable practices across operations.
