Training & Engagement Specialist

Company Description

Summary

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We've grown from $5 million to $85 million ARR in just six years. With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.

Being a Certified B Corporation, we don't just advocate for sustainability – we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Job Description

The Supplier Training & Engagement Specialist will report to the Supplier Education Manager. The Supplier Training & Engagement Specialist will help develop and maintain a program for supplier education; with the goal of reducing ticket volumes and improving the quality of our interactions with suppliers. This role includes collaboration between internal departments such as Product, Learning and Development, Marketing, Regulatory, the Supplier Support language team, and outward-facing communication with suppliers in all segmentations.

Key Requirements & Responsibilities 

• Conduct thorough analyses of supplier behaviors to identify education gaps and opportunities. Collaborate with internal teams to develop proactive education strategies aimed at informing suppliers about new regulations, improving response rates, and reducing high ticket volumes.

• Enhance supplier knowledge and engagement by:

  • Developing and augmenting training materials such as webinars, blog posts, e-books, guides, and videos.

  • Innovating and improving existing processes to boost learning outcomes.

• Track key performance indicators (KPIs) to measure the effectiveness of educational programs. Gather and analyze feedback from both suppliers and internal stakeholders to refine and improve the educational offerings.

• Continuously seek out innovations and process improvements that increase business efficiency and productivity. Strive for incremental improvements in all business processes.

• Maintain a thorough understanding of corporate security policies and adhere strictly to established processes and procedures.

Qualifications

We strongly value your talent, energy, and passion. It will also be valuable to Assent if you have the following qualifications:

• Strong verbal and written communication skills in English are required; 
• Bachelor's Degree/Higher Diploma from a recognized learning institution;
• At least 1 year of related work experience (eg. education, customer/supplier support, project management, business intelligence/enablement);
• Computer proficiency using MS Office Suite and Google Applications;
• Capable of detailed data analysis to identify trends and measure program impact using analytical tools;
• Proficient in managing multiple projects with strong attention to detail and the ability to prioritize tasks effectively;
• Demonstrated teamwork abilities, with experience in collaborating across various departments;
• Creative in developing innovative educational content and strategies, with experience in various content formats like webinars, videos, and blogs;
• Strong in identifying issues and devising effective solutions, with proactive problem-solving capabilities;
• Highly adaptable, and flexible and thrive in a fast-paced, dynamic business environment;
• Receptive to coaching and always eager to learn and improve.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.