Training & Development Specialist

Transitional Services for New York, Inc., (TSINY) not-for profit, is a comprehensive, community-based mental health organization located in New York City. We provide a continuum of rehabilitative services to enrich the lives of those recovering from mental illness and facilitate their transition to increased levels of independence. Transitional Services for New York, Inc. envisions broadening its rehabilitative services and becoming a regional social service provider. Transitional Services for New York Staff will deliver effective programs with compassion, integrity, and professionalism. We expect all staff to put our clients’ needs first while respecting each other and ourselves as we provide hope to those who participate in our programs.

TSINY is looking for Training & Development Specialist for our Corporate Compliance department located in Whitestone (Queens), NY. Position may require travel to sites in Queens, Brooklyn, Manhattan and the Bronx.

Salary: $75,000 annually, Exempt, Full-Time

Full Benefits: Medical, Dental, Vision, 403b, Pension, Life Insurance 

Position Summary

The Training and Development Specialist is responsible for implementing and tracking TSINY’s internal training infrastructure. The Specialist provides administrative, technical and support for all training-related functions.

Essential Functions

• Coordinate scheduling and coordination for monthly orientation sessions and Agency trainings (PFS, RC, DEI, etc.)
• Run monthly Relias reports to track training compliance and notify leadership of gaps or overdue items.
• Assist with the implementation and dissemination of annual training calendar and staff communications.
• Update and maintain Relias training platform (enrollments, completions, schedules, etc.).
• Distribute monthly RC Champions curriculum and schedule related sessions as directed.
• Track instructor certifications (RC, PFS).
• Provide documentation support for internal or external audits of training records.
• Facilitate individualized trainings required due to corrective actions.
• Coordinate internship scheduling and placements in collaboration with leadership and partner schools.
• Maintain digital files and assist in policy updates related to training compliance requirements.
• Member of Incident Review Committee
• Conduct annual refresher training for incident reporting and compliance issues.
• Follow up with staff who do not show up for orientation.
• Assume responsibility for providing training to staff on refresher topics like Partnering for Safety techniques or trauma informed care principles at staff meetings.
• Provide direct training for new staff on the basic use of Agency technology, including AWARDS, Outlook, Zendesk, Office 365, preferably by developing a standardized model.
• Report incidents to the Justice Center and New York State Office of Mental Health.
• Investigate allegations of consumer abuse and neglect.
• Audit insurance claims for compliance with requirements and regulations.
• Audit all programs for adherence to operating regulations.
• 24/7 on call for serious incidents
• Policy and Procedure development.
• Monitor Agency compliance program.
• Participate in ongoing development of compliance program.
• Chair the Staff Development Committee and monitor and coordinate Agency staff development efforts.
• Be able to sit or stand as needed, with or without reasonable accommodation.
• May require walking, primarily on a level surface, for short periods throughout the day, with or without reasonable accommodation.
• Be able to reach above shoulder heights, below the waist or lift as required to file documents or store materials throughout the workday, with or without reasonable accommodation.
• Be able to lift items up to 25 pounds.
• During a declared disaster, assume and adhere to assigned Job Action role(s) consistent with Disaster Preparedness Plan.
• Perform other related duties as required.

The ideal candidate will:

• be detailed oriented.
• be able to work independently and take initiative.
• have the ability to multi-task and meet deadlines.
• possess effective oral and written communication skills.
• have the ability to interact effectively with all levels of employees, as well as external contacts.
• be able to handle confidential and sensitive information.
• require manual dexterity for the use of a computer, telephone, fax, or copy machine.
• be able to prepare clear, concise reports.
• possess knowledge of the needs of consumer populations and treatment sources.
• be able to plan, assign and direct the work of others.
• be able to communicate effectively both orally and in writing.
• support the mission, values and vision of the organization.
• promote positive public relations with residents, family members and guests.
• complete requirements for in-service training, acceptable attendance, uniform and dress codes, including personal hygiene.
• be able to solve complex problems and deal with a variety of issues.
• possess the ability to effectively present information and respond to questions from managers, employees, residents, families, professionals and the general public.
• possess the ability to communicate sensitive information to principals and consumers.

Experience/Education/Skills/Abilities

Bachelor’s degree required, Master’s preferred, 3 years’ compliance, training and clinical experience with psychiatric population.

TSINY is an equal opportunity employer that is committed to a policy of nondiscrimination in accordance with Title VII of the Civil Rights Act, as well as the New York State Human Rights Law. TSINY prohibits discrimination against any employee or applicant for employment on the basis of race, creed, color, national origin, sex, gender, age, disability, marital status, sexual orientation, citizenship status, veteran status or other protected group status as provided by law in all employment decisions.