PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we’re building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.
Operating in Nigeria, Ghana, Tanzania, Pakistan, and Bangladesh, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.
Position OverviewWe are seeking a Training & Culture Specialist to design and deliver impactful training programs while fostering a strong organizational culture. This role combines learning & development responsibilities with culture-building initiatives, ensuring employees have the tools, skills, and environment needed to thrive. The ideal candidate will bring strong facilitation skills, creativity in training design, and a passion for cultivating an engaging workplace culture.
Key ResponsibilitiesDesign, develop, and deliver training programs (classroom, virtual, and blended formats).
Create engaging training materials, manuals, e-learning modules, and other resources.
Conduct training needs assessments with managers to identify and address skill gaps.
Evaluate training effectiveness and recommend continuous improvements.
Support onboarding by delivering induction and orientation sessions for new hires.
Partner with HR and leadership to strengthen organizational culture and promote employee engagement.
Lead and coordinate culture-building campaigns, employee activities, and engagement programs.
Act as a culture ambassador, ensuring alignment with PalmPay’s mission, vision, and values.
Bachelor’s degree in Human Resources, Education, Psychology, or a related field.
3–5 years of experience in training, learning & development, or organizational development.
Proven experience in training content design and facilitation.
Excellent facilitation, communication, and presentation skills.
Creative mindset with the ability to design engaging, interactive training content.
Passionate about employee engagement and building a strong workplace culture.
Ability to thrive in a fast-paced, dynamic environment.
Competitive salary
Festival bonuses and mobile/internet allowance.
Opportunity to shape the training and cultural framework of a multinational fintech.
Top Skills
What We Do
PalmPay is building the financial superapp for Africa
