Training Coordinator

The Community You Will Join: 

You will join the Global Operations Training team. We support frontline teams and prepare them to best serve our customers. We are a global team with expertise in training design, development, delivery, and organizational development.

Our mission is to empower everyone to deliver exemplary service through continuous and impactful learning. We work closely with Delivery and Optimization, Change Management, Service Enablement, Process Improvement, Quality, Analytics, Policy, and many other teams!

The Difference You Will Make:

As a Training Coordinator, you will play a vital role in supporting our tactical training operations, with a primary focus on vendors and region-specific markets. You will work closely with the Training Partner Managers, acting as an internal Airbnb point of contact for our growing network of partner trainers, supporting them with questions and concerns, channeling feedback to the appropriate teams within Airbnb and supporting the execution of a wide array of training operations exercises. 

To be successful in this role, you must have the ability to interact with staff (at all levels) in a fast-paced environment, demonstrate excellent organization and attention to detail, and remain flexible, proactive, resourceful and efficient. Day-to-day activities may include collection, organizing, scheduling, monitoring and distributing information across our internal and external global CS network. Your passion for operational excellence, coupled with strong interpersonal skills, will ensure our teams remain organized and effective.

A Typical Day: 

• Act as an internal Airbnb POC, supporting vendors and channeling questions and feedback to appropriate teams within Airbnb, including Service Delivery Partner Optimization, Workforce Management, Knowledge Management and Quality.
• Build and preserve trusted relationships through clear and direct communication, collaboration and delegation across multiple levels, internally and externally.
• Coordinate the logistics of internal new hire training by working closely with Talent, Recruiting and the Learning Facilitation Team Manager.
• Develop and drive vendor trainer engagement initiatives, including organizing and moderating regular meetings.
• Ensure training performance documentation is accessible, completed correctly and in full, and conduct regular audits to ensure required maintenance is addressed in a timely manner.
• Support with troubleshooting technical issues and driving completion of critical projects. 

Your Expertise:

• Experience working with training operations and third-party vendors.
• Excellent organization, attention to detail, flexibility, proactivity  and resourcefulness. 
• Preferred knowledge of Tableau, SQL and other Airbnb databases, including creating queries and manipulating large data sets
• Preferred familiarity with Absorb (LMS) and Orchestra (TMS).
• Strong communication and interpersonal skills, with a proven track record of  the ability to work across departments and levels. 
• Adaptability to quickly adjust to new technologies, business needs and workload reprioritization. 
•  Willingness to travel, if necessary (up to 25%). 

Your Location:

This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer. 

This role is for an existing vacancy within the organization.