- Reports to
- Reports to E2E training leads for their value stream
- Other relationship
- Liaises with all internal parties necessary to ensure product success: Analysts and Leads, Project Managers, Architects, Release, DevOps, Technical Delivery Managers, PMO, Compliance team, Other Pillar QA Managers
- Works alongside other training resources embedded inside the Scrum teams
- Key accountabilities
- Produce, coordinate and integrate the E2E training content for his value stream
- QC individual product training produced by the Scrum teams
- Coordinate with training E2E lead, training manager and the training delivery manager to deliver training
- Measure training efficiency and improve training content
- Fix training quality issues by addressing incident and continuously drive improvement on training
- Review scrum team documentation and meet with scrum teams to gather info/details on processes and system functionality
- Create/edit transactional training process flows (via Visio) with detailed input from other scrum members
- Key deliverables
- Develop training materials for every product and application they are involved in
- Prepare, test, and sustain Training Environment data for End User Training (EUT)
- Ensure site trainers are prepared and ready for EUT delivery
- Automation target achievement on training material production
- Specific Challenges/KPOs/KPIs/Measures of Success:
- 100% content created in time for EUT
- 100% confidence of site trainer readiness prior to ILT/VILT EUT
- Qualifications and Requirements
- Bachelors or Masters degree
- Key competencies
- People management
- Domain knowledge
- User centered design
- Quality management
- Agile and iterative development
- Process implementation and improvement
- Product Lifecycle Management Process PLMP
- IT environment & skills
- Written and verbal communication
- Presentation skills
- MS Office Suite working knowledge
- SAP Enable Now working knowledge
- Determine training curriculum needed for various business roles/jobs
- Maintain course catalog Access Database for training curriculum per release
- Create course outlines for training courses to determine content and duration of each course
- Create, edit, publish and maintain BPPs (Business Process Procedures) or QRGs (Quick Reference Guide) or video QRGs for all releases (Major and minor (CIP, sustain)) using various tools as appropriate
- Create, edit, publish and maintain ILT/VILT (Instructor Led Training/ Virtual Instructor Led Training) and WBT (Web Based Training) courses
- Engage various stakeholders and mainly DevOps teams to continuously improve training
- Create survey to measure and track training progress and effectiveness for each individual course
- Create/manage training portal folder organization and publishing of all training docs as appropriate
- Perform train the trainer and conduct coaching sessions for site trainers to prepare them to deliver ILT classes, use exercise guides and training data in the training system
- Assist in identification of training environment requirements.
- Test training environment exercises for usability purposes.
- Deliver/support end user training ILT/VILT classes for go-live
- Provide post go-live support for end users
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- Bachelor's or Master's degree
- Domain knowledge
- User centered design
- Quality management
- Agile and iterative development
- Process implementation and improvement
- Product Lifecycle Management Process PLMP
- Written and verbal communication
- Presentation skills
- MS Office Suite working knowledge
- SAP Enable Now working knowledge
Harman Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harman and has not been reviewed or approved by Harman.
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Healthcare Strength — Healthcare coverage is described as comprehensive, often including medical, dental, and vision plans, with HSAs/FSAs and disability or life insurance also referenced. Wellbeing support such as EAP access and onsite occupational health services is also part of the package in some regions.
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Wellbeing & Lifestyle Benefits — Lifestyle-oriented benefits include employee product discounts and region-specific perks like free fruit deliveries, Cycle to Work schemes, and meal coupons or allowances. Flexible schedules and work-from-home options are also part of the overall offering where roles and projects allow.
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Fair & Transparent Compensation — Pay is repeatedly characterized as solid or market-aligned for many roles, with salary payments described as consistent and on time. Compensation is also tied to performance in some accounts, reinforcing a perception of basic fairness for a portion of employees.
Harman Insights
What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
