The Training Coordinator is responsible in coordinating strategic training initiatives and projects from start to finish, including tracking and reporting progress to Afni's Global Training Leadership Team. He/she is expected to oversee key deliverables that have a direct impact on New Hire experience, performance, compliance, and revenue.
Responsibilities:
- Track performance of new hire classes for both US & PH Geos by collating data such as but not limited to throughput, performance in nesting/learning lab/NEE, and new hire surveys.
- Establish effective, consistent, collaborative, and professional communication with global training leaders.
- Create, maintain, and audit reports such as but not limited to trainer observation, supplemental completion, compliance, productivity.
- Create and maintain global training quarterly scorecard.
- Liaise with finance/procurement team to complete training budget requests.
- Manage new hire training seat capacity by attending weekly hiring meetings, tracking cancelled/additional classes, and communicating updates to recruitment, training, HR, RMG and operations.
- Handle and solve ticket requests such as but not limited to DTR issues, training material requests, schedule changes, SharePoint access request and errors.
- Send out quarterly requests for new hire virtual machine allocation.
- Provide reporting insights and analysis to global training leadership.
- Safekeep and track usage of training equipment such as peripherals, training materials, and togas used during new hire graduation.
- Cascade critical updates to training leaders via email and training leadership meetings.
Skills/Qualifications:
• Skill in Verbal and written communication to analyze, interpret, and address training needs
• Knowledge of PC applications such as MS Office, Excel, Power BI and Power Automate
• Ability to work in a dynamic and time-critical environment
• Ability to be flexible and quickly adapt to changing business needs and processes
• Bachelor’s Degree with a minimum 6mos of relevant/related work experience
Top Skills
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers.
In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
