The Role
Supports the Training Manager in delivering hotel, corporate, and locally required training. Coordinates onboarding, brand immersion, training programs, engagement initiatives, audits, reporting, and training tools. Helps implement training policies, identify internal training talent, improve learning processes, and maintain compliance with hotel standards, employee handbook requirements, and health and safety procedures.
Summary Generated by Built In
Kempinski Palace Cairo
SCOPE
SCOPE
The overall scope of a Hotel Training is to ensure that the hotel is using the "off-line" as well as "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the organization thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.
The overall scope of a Hotel Training Coordinator is to support the Training Manager to deliver the above mission statement while preparing and developing themselves for a future training leadership or operational role.
OVERALL OBJECTIVE
OVERALL OBJECTIVE
● Support the Training Manager in ensuring that employees receive both Kempinski and locally required training.
● The hotel implements the 70-20-10 training strategy and ensures that the hotel achieves the company key performance indicators for training engagement
● Achieve Kempinski training engagement rate.
● The hotel utilises all Kempinski Training tools including F! & E! Training programmes, Leadership Development Programme and all On-Line learning opportunities.
●Kempinski Experience Assessment meets or exceeds the company benchmark.
●Enhance Employee Engagement rate.
● Enhance hotel Customer Satisfaction Survey results.
● Employee relationship and recognition programme(s) are in place.
● Support the Training Manager in ensuring that Kempinski training policies and procedures are fully implemented and complied with.
● Ensure that every new employee is correctly on-boarded and has received a comprehensive brand emersion using the designated on-boarding training packages
Key Responsibilities
MAIN RESPONSIBILITIES
● Support the Training Manager in establishing a training network according to Kempinski standard.
● Support the Training Manager in ensuring that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures
● Implement training marketing strategy as defined by the Training Manager
● Support Kempinski DNA and brand immersion activities.
● Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
● Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management
● Identify potential training talent and propose & foster Master Trainer candidates.
● Support the Training Manager in ensuring that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
● Lead by example and promote Kempinski’s core values.
● Support the completion of the Training Self Audit (using the Kempinski Training Peer & Self Audit Tool).
● Promote and implement Kempinski Corporate Training policies and procedures.
● Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise
NATIONALITY: Eligible for a working permit in country of hire.
EDUCATION: Bachelor degree.
EXPERIENCE: To fill the position, at least one of the following is required:
- Hospitality School graduate with a minimum of two (2) operational internships
- European apprenticeship
- A minimum of three (3) years experience in the hospitality industry
- One year in a similar position within a luxury brand
LANGUAGE: Ability to work and communicate in a multinational environment:
- Local language – excellent oral and written skills (where applicable)
- English – excellent oral and written skills
- Additional language - beneficial
COMPETENCIES: To fill this position the candidate must have:
- Administration skills
- Planning and organizational skills
- Verbal and written communication skills
- Customer service skills
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:
- Proficient in Microsoft Office
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Self-confident
- Persuasive
- Lead by example
- Quality oriented
- Well-presented
OTHER SKILLS: Depending on region and property
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Eligible for a working permit in the country of hire
- Bachelor's degree
- Hospitality school graduate with at least two operational internships, or European apprenticeship, or at least three years of hospitality industry experience, or one year in a similar position within a luxury brand
- Excellent oral and written skills in the local language, where applicable
- Excellent oral and written English skills
- Additional language skills
- Administration skills
- Planning and organizational skills
- Verbal and written communication skills
- Customer service skills
- Proficiency in Microsoft Office
- People-oriented, passionate about European luxury, self-confident, persuasive, quality-oriented, and well-presented
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
