The Role
Coordinates training operations for a federal human services program, including scheduling sessions, managing logistics, tracking enrollments and completions, maintaining audit-ready records, preparing materials, administering training systems, and producing status reports. The role supports onboarding and surge cohorts, collaborates across operational teams, protects sensitive information, and escalates overdue training items. It is primarily remote, may require limited travel and variable-hour surge support, and requires accurate, confidential, deadline-driven work.
Summary Generated by Built In
This is a remote position.
Summary: The Workforce Group, a LEMOINE company, is seeking a Training Coordinator to support a federal human services program serving vulnerable populations, including youth, young adults, and families. Reporting to the Training Manager, the Training Coordinator provides the administrative and logistical backbone of the program's training operation. This role supports the Training Manager in delivering onboarding, mandatory, role-based, and refresher training across all program teams. This position requires strong administrative and coordination skills, excellent record keeping and attention to detail, confidentiality, responsiveness, and the ability to work across field operations, onboarding, quality assurance, data and reporting, and program leadership teams in a fast-paced, deadline-driven environment.
Location: Remote
Travel: Limited travel may be required for training, meetings, surge support, or operational coverage.
Duties & Responsibilities:
- Schedule and coordinate training sessions and the master training calendar, including session logistics, virtual meeting setup, instructor coordination, enrollment, and attendance tracking, aligned with onboarding cohorts, field deployment schedules, and surge activity.
- Track training completions, certifications, and annual refresher due dates for all program staff, maintain the training certificate log and completion evidence files, and escalate overdue or incomplete items to the Training Manager.
- Maintain organized, audit-ready training records, rosters, sign-in sheets, assessment results, and supporting documentation.
- Prepare, format, distribute, and version-control training materials, job aids, presentations, and course packets under the direction of the Training Manager.
- Send enrollment notices, reminders, prerequisite instructions, and follow-up communications to staff and supervisors.
- Administer and maintain records within learning management or training tracking systems, including enrollments, completions, and reporting.
- Administer and maintain records within learning management or training tracking systems, including enrollments, completions, and reporting.
- Prepare training status reports, completion summaries, and roster inputs for the Training Manager and program leadership.
- Coordinate training logistics for new-hire cohorts and surge staff to support session delivery, including scheduling, materials, record setup, attendance capture, technology support, and post-session documentation.
- Coordinate with onboarding, security, quality assurance, and reporting teams to keep training status information current and accurate.
- Ensure sensitive participant, program, and Government-related information is protected and handled appropriately.
- Participate in operational briefings, staff meetings, training sessions, and continious-improvement activities.
- Perform other duties as assigned.
Qualifications, Knowledge, Skills and Abilities: High School Diploma or equivalent required. Associates or bachelor's degree in education, instructional design, human resources, business administration, human services, or a related field highly preferred. Minimum of two years of experience in training coordination, training administration, learning and development support, program administration, human resources support, or related administrative work preferred.
- Experience supporting federal, state, or local government programs is highly preferred.
- Experience supporting human services, vulnerable populations, youth, young adults, families, immigrant communities, or field-based operations.
- Experience supporting onboarding programs, new-hire cohorts, or high volume training operations, including preparing or formatting training materials, presentations, or job aids.
- Experience scheduling sessions, managing calendars, tracking completions, or maintaining detailed records for multiple teams or cohorts.
- Strong organizational skills, attention to detail, and ability to manage multiple simultaneous schedules, rosters, and deadlines while maintaining accurate, complete, audit ready records.
- Strong written and verbal communication skills, including professional correspondence with staff and supervisor.
- Ability to work independently and exercise sound judgment in a fast-paced, deadline driven environment.
- Ability to maintain confidentiality, professional boundaries, and ethical standards at all times.
- Proficiency with Microsoft Office, Excel, Word, PowerPoint, Teams, email, shared trackers, and electronic documentation systems, and the ability to learn approved learning management, training tracking or reporting tools.
- Ability to complete required federal, client, and company training before beginning work.
- Ability to complete required pre-employment screening and federal background/suitability processing.
- Bilingual in English/Spanish is highly preferred.
- Must be authorized to work in the United States.
Work Environment and Schedule: This position is primarily remote/or operations hub-based and requires regular use of computers, secure systems, phones, email, spreadsheets, and electronic documentation tools. The role supports deadline-driven operations and requires accuracy, confidentiality, responsiveness, and consistent communication with multiple teams. The schedule may vary based on operational needs, case volume, quality review requirements, reporting deadlines, and surge activity. Evening, weekends, holiday, extended-hour, or surge support may be required. Limited travel may be required for training, audits, meetings, or operational coverage.
Federal Contract Requirements: Employment is contingent upon successful completion of all pre-employment screening requirements, including background checks, drug screening, motor vehicle records review, reference checks and other job-related screening requirements. Employment is also contingent upon successful completion of required federal background/suitability review, favorable credit check, security processing, and program-specific onboarding before beginning work.
Employees assigned to this program must complete required training, protect sensitive information, comply with standards of conduct, maintain professional boundaries, and follow all reporting, confidentiality, privacy, and information security requirements. Employees may be required to sign confidentiality, non-disclosure, conflict-of-interest, and standards-of-conduct acknowledgments.
ABOUT US
The Workforce Group a LEMOINE company is a Great Place to Work®-Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.
We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.
Skills Required
- High school diploma or equivalent
- Associate or bachelor's degree in education, instructional design, human resources, business administration, human services, or a related field
- At least two years of experience in training coordination, training administration, learning and development support, program administration, human resources support, or related administrative work
- Experience supporting federal, state, or local government programs
- Experience supporting human services, vulnerable populations, youth, young adults, families, immigrant communities, or field-based operations
- Experience supporting onboarding programs, new-hire cohorts, or high-volume training operations
- Experience preparing or formatting training materials, presentations, or job aids
- Experience scheduling sessions, managing calendars, tracking completions, or maintaining detailed records for multiple teams or cohorts
- Strong organizational skills and attention to detail
- Strong written and verbal communication skills
- Ability to manage multiple schedules, rosters, and deadlines while maintaining accurate audit-ready records
- Ability to work independently and exercise sound judgment in a fast-paced, deadline-driven environment
- Ability to maintain confidentiality, professional boundaries, and ethical standards
- Proficiency with Microsoft Office, Excel, Word, PowerPoint, Teams, shared trackers, and electronic documentation systems
- Ability to learn approved learning management, training tracking, or reporting tools
- Ability to complete required federal, client, and company training before beginning work
- Ability to complete required pre-employment screening and federal background or suitability processing
- Bilingual English and Spanish communication skills
- Authorization to work in the United States
- Successful completion of background checks, drug screening, motor vehicle records review, reference checks, and other job-related screening
- Successful completion of federal background or suitability review, favorable credit check, security processing, and program-specific onboarding
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The Company
What We Do
World Financial Group (WFG) is a financial and insurance services company that operates through a network of independent agents. It helps individuals, families, and business owners—particularly in the middle market—develop financial strategies involving life insurance, retirement planning, and wealth-building. WFG represents highly rated financial-services and insurance providers and serves customers across the United States, Canada, and Puerto Rico throughout these markets.
