For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.
This role leads Netsmart’s end user training engagement efforts, serving as the central coordinator and strategist for education across large, complex client organizations. It blends project management discipline with training delivery, with a strong emphasis on coordinating learning plans, defining course needs, organizing schedules, managing logistics, and administering LMS activities. The position requires developing deep expertise in Netsmart solutions across the CareRecord, including post-acute and human services, and working closely with internal teams, consultants, and client stakeholders to map organizational needs, shape content, and ensure consistent, high-quality execution.
In addition to coordinating training efforts, this role acts as an advocate for the end user by driving the development of scalable training processes, documentation, and technical materials that support implementations and ongoing services. As part of a new and growing team, this individual will help define processes, influence operational workflows, and gain broad exposure across service lines. The role offers strong opportunities for professional growth, particularly for someone who enjoys organizing complex work, thinking strategically, and contributing to the evolution of Netsmart’s training and engagement model.
Responsibilities
Identify and solve client and end-user challenges through a clear and concise training methodology
Produce engaging product documentation and trainings using various media; deliver both remote and onsite training sessions to clients and internal stakeholders.
Manage logistics for designated internal and customer facing trainings including calendar, registration, attendance tracking, facility set-up, etc..
Develop and maintain a deep expertise in the Netsmart product and partner integrations
Work in cross-functional teams, acting as an advocate for the end user, to ensure client needs are met and messaging is aligned and consistent
Support implementation and managed services teams to effectively training our customers
Communicate functionality and technical concepts to non-technical and technical users
Develop a testing and training strategy aligned with project scope and timelines.
Qualifications
Required
Bachelor’s Degree or equivalent work experience
At least 2 years work experience in an implementation, product management or training capacity
Ability to develop and deliver multi-modal communications that convey a clear understanding of the unique needs of different audiences
Able to actively learn when tackling new problems, using both successes and failures as learning opportunities
Preferred
Health care and/or technology services and solutions with emphasis on health and human services or post acute marketplace experience
Expectations
Potential travel 20% of the time as needed
Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel.
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
Top Skills
What We Do
Netsmart designs, builds and delivers electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, care at home, senior living and social services. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.
By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.
For 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL.
Our more than 2,200 associates work hand-in-hand with our 600,000+ users in more than 25,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.
