Job Summary:
Training & Change Management Lead – MEXICO/LATAM
What the role is:
- This role will be dedicated to a global enterprise-wide financial systems transformation, driving change management in Mexico and LATAM Live Nation and Ticketmaster markets
- This role will be focused on supporting and preparing these markets for the rollout of OneStream and Oracle Fusion
- You will partner with the Live Nation employees who are leading change management (including colleagues in the US, UK, and Australia), the project management team, regional finance leadership, and the heads of accounting and financial planning
- You will be responsible for updating training materials drafted for the US/Canada build of Oracle Fusion, which will be rolled out before the Mexico/LATAM region rollout:
- Sitting in on design and build workshops with consultants and subject matter experts from the business, to understand localization requirements and how these localizations differ from the US/Canada build
- Determining which existing training materials need to be updated to reflect localizations and process differences
- Working with 3rd party consultants to update training materials and business SMEs to review updated training materials
- Determining and overseeing the process for translating materials into non-English languages, as needed
- Creating training guides to help employees understand which trainings to take, based on their division/role
- You will also support global change activities for the OneStream release, such as readiness planning, tester preparation and training, and training materials development
- You will be responsible for communicating project and training updates to Mexico and LATAM markets, including changes to the project SharePoint site and email blasts
- You will also be involved in recruiting, training, and supporting a group of superusers (divisional Oracle users who will receive advance training, to support end users at Go Live)
- After Go Live, potential to extend role to support additional change management processes relating to Oracle adoption.
What you need to know (Qualification an technical skills):
- Fluent in English and Spanish
- Bachelor's Degree (or equivalent degree) required
- 5+ years of experience in accounting, financial planning/forecasting, and/or large-scale financial systems transformation
- Technical and/or day to day experience with Oracle Fusion preferred
- Experience creating technical or training materials preferred
- Excellent written and verbal communication skills
- Detail-oriented, organized and able to work efficiently and independently in a fast-paced environment
- Exceptional teamwork and collaboration skills
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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Top Skills
What We Do
Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment.
Driven by innovation, unparalleled scalability, and unmatched support, we are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust us to power their amazing performances daily — with more than 500 million tickets sold each year.
We are a diverse team of 6,500+ global employees and a proud division of Live Nation Entertainment (NYSE: LYV), the world’s leading live entertainment company and an organization certified as a Great Place to Work®. Everything we do starts with our passion to dream, design, and deliver the unforgettable experience of live. Because we’re fans too — and live only happens once.
