Training Assistant

Location: Brazil (100% remote or hybrid for Serra Gaúcha residents)  

Compensation Currency: Brazilian Real (BRL)  

Contract: Permanent Full Time (CLT) — 42h/week  

Expected Process Start Date: January 2026  

PLEASE ATTACH YOUR CV IN ENGLISH!  

People with disabilities are welcome at Cyncly!   

About us    

Cyncly is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries.    

Cyncly was created to unite Compusoft, 2020 Technologies and their affiliate companies after their merger in 2021. The Company brings together more than 35 years of industry experience to provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems and enterprise resource planning (ERP). Cyncly serves more than 70,000 customers across 100 countries, with operations in North America, Europe, South America, Asia Pacific, and Africa.    

At Cyncly, we are committed to fostering an increasingly diverse and inclusive environment where all voices are valued and celebrated. We prioritize representation from minority groups. We recognize that our unique approach and success stem from the wealth of perspectives brought by our diverse teams. 

About the role 

As a Training Coordinator you will be responsible for ensuring the smooth operation of the Learning Management System (LMS) across multiple product lines, supporting both customer and internal training initiatives. This role manages administrative and operational tasks such as user enrollment, course publishing, certification tracking, and issue resolution, while coordinating live virtual sessions, webinars, and onsite events. Working closely with Training Managers, you will help execute training strategies, maintain course accuracy, and deliver high-quality learning experiences. Strong attention to detail, problem-solving skills, and adaptability in a dynamic environment are essential. 

Main responsibilities 

• Assist Training Managers in executing training initiatives, including onboarding programs, product trainings, certification offerings, and customer education projects.  

• Manage training calendars and maintain clear communication with internal team and customers regarding upcoming sessions. 

• Assist with logistics for virtual and onsite training events, including scheduling, registration setup, onsite setup, attendee communication, and follow-up. 

• Monitor course completion, certification status, and training metrics to support reporting needs. 

• Troubleshoot learner access issues and coordinate resolution with support teams as needed. 

• Help prepare training assets such as slide decks, documents, templates, and communications. 

• Support quality assurance by proofreading or testing training materials prior to launch. 

• Provide general administrative support to the Training team as needed. 

Required skills and competencies 

• Experience supporting software training or customer education programs. 

• Excellent communication skills. 

• Advanced English (C1+). 

• Good listening skills (active listening). 

• Customer-focused profile. 

• Flexible and able to adapt to different channels.  

• Strong planning and organizational skills. 

• Ability to use initiative and work autonomously. 

• Team player and collaborative approach to working . 

• Basic understanding of MS-Office tools. 

What we can offer you at Cyncly      

• National Medical Health Plan (Unimed);       

• National Dental Assistance (Unimed);       

• Maternity & Paternity extension leave;       

• Life Insurance;       

• Meal/ Restaurant allowance (Alelo Tudo);       

• Home office allowance (if applicable);       

• Education Platforms and training funding;       

• Gympass, Zenklub (Health app) and Guapeco (Pet Plan);       

• Annual Profit Sharing Program;       

• Education allowance;       

• DayOff as a birthday gift;       

• Agreement with pharmacies, restaurants and theaters.       

Working for us       

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.     

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.     

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.     

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.