Training and Support Manager

Company Description

First Financial Federal Credit Union is a not-for-profit financial cooperative providing banking products and services to its members in Monmouth and Ocean County. Our goal is make a first rate difference in our Member’s lives by providing the highest level of quality products and personalized services while maintaining financial integrity and stability. We have been putting people first and enriching our Member’s lives since 1936 by identifying their needs and providing trustworthy and value added solutions.

First Financial Federal Credit Union is a technology driven organization with efficient systems and easy to deliver products. We are par with community banks and can provide you with the kind of environment where your skills and talents can make a difference that will be noticed.

Job Description

Summary: The Training and Support Manager is responsible for organizing, creating, updating and conducting credit union training programs for all staff to enhance their skills, performance, productivity and quality of work. This position will also, update procedures as need and support various levels of management staff to determine training needs for the organization. 

Responsibilities:

• Conducts new employee training, including member service skills, product knowledge, computer systems, compliance and expected ethics, etc.
• Develops training manuals, handouts and other course materials. Schedules training and contacts attendees and managers regarding training schedules.
• Complies with and follows Bank Secrecy Act Regulations and ensures staff does the same.
• Creates training activities that result in interactive participation from staff. Continue ongoing training and coaching as needed for all staff.
• Assists in the selection of appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play and computer-based training. Stays abreast of new trends and tools for training and support.
• Develops training programs to fulfill workers specific needs to maintain or improve performance, productivity and quality of work.
• Ensures all training materials, including procedures, job aids, manuals, eLearning courses and training resources, etc. are current and up to date and the updated material are available on the credit union intranet.
• Manage and organize the procedure section of the credit union intranet
• May research and recommend outside consultants and trainers to conduct training in specific topics.
• Survey Managers and employees for specific training needs.
• Maintains and operates all audio-visual equipment.
• May attends internal and external meetings, seminars and other gatherings to expand professional expertise and maintain contacts that support function.
• Assist in credit union projects and core system releases and updates testing
• Fosters a positive image of First Financial Federal Credit Union via professional representation in all contacts.
• Evaluates program effectiveness through assessments, surveys and feedback.
• Travel to branches for training and other branch needs.
• Perform other related duties and responsibilities as requested.

This job description is not limited to the above-mentioned job duties and may be changed at any time according to business needs.

Qualifications

• High School Diploma or general education degree (GED) plus 3 to 5 years related experience
• 3 plus years of Credit Union Operational experience including branch and back-office experiences; financial institution experiences helpful.
• Consumer lending and credit union operational knowledge
• Staff Training and Management experience.
• Ability to design and implement staff training programs and procedures

• Thorough knowledge of Credit Union’s products and services.
• Excellent communication skills, including written, verbal and public speaking.
• Computer literate, proficient knowledge of Microsoft Office tools: Word, Excel, Power Point, etc.
• Excellent organization and time management skills and proven presentation and facilitation skills
• Demonstrates the ability to work independently and collaboratively, handle multiple priorities, problem-solve, exercise good judgement and employ initiative.
• Maintain a professional image of the Credit Union in dealing with members and team members.
• The ability to demonstrate patience, diplomacy, tact and professionalism and maintain confidentiality regarding issues of a sensitive nature and privacy issues.
• Requires confidentiality regarding credit union matters

Requires drivers’ license and occasional use of personal automobile

Additional Information

As a First Financial employee, you'll enjoy a challenging work environment. Our benefit package includes Medical, Dental, Rx, Vision, Life Insurance, 401K Plan, Pension Plan, Vacation, Sick and Personal time.

Equal Opportunity Employer/Veterans/Disabled