Training and Quality Coordinator
*Internally this role is known as Training and Quality Monitoring Advisor
£28,000-£32,000 plus benefits
Reports to: Training & Engagement Manager, Face-to-Face Fundraising
Directorate: Marketing, Fundraising & Engagement
Contract: 12 month fixed-term contract
Hours: Full time 35 hours per week
Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) plus nationwide travel (at least 2 days per week)
Closing date: 2 March 2026 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact [email protected] or 020 3469 8400 as soon as possible.
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment process: One competency-based interview with a task included (onsite, Stratford)
Interview date: Thursday 12 March 2026
At Cancer Research UK, we exist to beat cancer.
We’re looking for an inspiring Training and Quality Coordinator to join our fundraising team.
Our fundraising teams are essential to our Engage Strategy through engaging with the public in deep and meaningful ways, ultimately growing Cancer Research UK’s fundraising and income capabilities, to fund and raise awareness for our life-saving research.
This role will be both desk-based and ‘in the field’ meaning no day will be the same and you’ll discover something new every day. For example, some days you will be shadowing fundraisers onsite across the UK, collaborating with internal and external stakeholders, suppliers and agencies, supporting the mystery shopping programmes, identifying trends and improvements, helping to create engagement tools and materials, delivering training to our fundraisers both in-person across the UK and virtually, contributing to the team’s strategy, and many more.
This is a great opportunity for someone with experience in a customer facing sales role, who enjoys travel and communicating with a diverse group of stakeholders.
You'll also be surrounded by people as dedicated to beating cancer as you are.
What will I be doing?
Supporting the delivery of Cancer Research UK’s quality monitoring program (mystery shopping, call listening, document reviews), identifying, collating and reporting on trends, acting on learnings, and working closely with suppliers and internal stakeholders.
Supporting complaint handling, including resolution and collation, identifying trends and learnings, and working with internal and external stakeholders to ensure learnings are tracked, acted upon and followed up.
Conducting field observations for in-house and 3rd party supplier teams including site visits, fundraiser shadowing, and training observations. Reporting on observations and working with the Training and Quality Managers to ensure organisational oversight, and ensure learnings are tracked and acted upon.
Working with the team to Identify and report on trends in fundraiser compliance and standards to key internal stakeholders, seeking and identifying opportunities that will add value to the compliance monitoring programme.
Delivering inspiring training presentations to fundraisers across the UK and virtually, communicating CRUK’s work, including scientific research and compliant behaviours, in an easy-to-understand manner.
Contribute to the development of engagement tools and materials i.e. fundraiser support materials, newsposters, engagement modules, thank you and basic training videos and awards, working with the F2F Training & Engagement Manage
Collaborating with external suppliers, taking minutes in meetings & helping to plan and organise sessions to train fundraisers across online platforms, and in-person training at locations across the UK.
Helping to maintain and keep the team trackers and logs, up to date.
Supporting the wider Face to Face team, as required.
Ensure equality and diversity is celebrated and considered as part of all decisions taken.
What are we looking for?
Experience within a customer facing fundraising or sales role
This role will require regular travel, at least 2 days per week
Strong planning, organisational and record keeping skills, with an ability to manage multiple changing priorities and tasks from start to finish
Excellent verbal and written communication skills, with experience of communicating with diverse audiences and conveying key messages in an effective and inspiring way
Strong training and presentation skills
Ability to demonstrate face to face fundraising/sales skills within the field
Experience of working and delivering with some autonomy
Proficient in PowerPoint, Excel and MS Word
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we’d still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our careers web page.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
For more information on this career opportunity please visit our website or contact us at [email protected].
For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.
We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at [email protected].
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
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What We Do
Cancer Research UK is the world's leading cancer charity dedicated to saving lives through research, influence and information. Nearly one in two of us will get cancer in our lifetime, but we’re finding new ways to outsmart it, so that more people can live longer, better lives free from the fear of cancer. We carry out scientific research to help prevent, diagnose and treat cancer and our groundbreaking work, funded almost entirely by the general public, will ensure that millions more people survive. Together we are beating cancer. Registered charity No. 1089464
