Training and Outreach Manager

Sandata Technologies, now part of HHAeXchange, is the pioneering force in home and community-based care, consistently leading the way with innovative technology solutions. The Sandata software solution has been implemented by thousands of homecare agencies nationwide, is leveraged by national MCOs, and has been selected by numerous state Medicaid agencies to ensure their compliance with the federal mandate to implement Electronic Visit Verification (EVV).

Sandata Technologies, an HHAeXchange company, is hiring a Training and Outreach Manager to work across many departments and with many stakeholders to ensure the training, developed by the organization, meets the needs of each function and is aligned with the goals of the business. The Training and Outreach Manager is expected to be a strategic thinker with fantastic organizational and time management skills, excellent research skills, the ability to multitask, and adapt in a fast-paced environment.

To ensure success, the Training and Outreach Manager needs to understand Sandata’s business operation and decision-making processes and have a keen interest in producing targeted and tangible results. This role requires an innovative, strong decision-maker and outstanding facilitator of learning and change.

This position is available to candidates who reside in or can regularly travel to the state of Ohio.

Click here to learn more about how HHAeXchange and Sandata are deeply committed to addressing critical challenges in the sector by expertly connecting the homecare ecosystem.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

• In collaboration with the customer, develop a training program for the State EVV stakeholders across the various lifecycles of the program from adoption and compliance to new feature enhancements and releases.
• Develop and maintain all training materials required for the program at a scale that can be accepted on a global scale (over 1,000 end users).
• Coordinate, draft, and manage all outreach efforts to stakeholders in support of the program through various stages, new features, and other required communications by the State.
• Responsible for the training and outreach operations of the program including new stakeholder training, ongoing training efforts, and other communications/training activities based on the needs of the State program.
• Manage the technologies required to develop, manage and deliver training.
• Identify and assess the training needs of the customer through consultation with other departmental managers.
• Implement effective and purposeful training methods that address specific stakeholder needs.
• Evaluate State program performance to ensure that training is meeting stakeholder needs and improving adoption and compliance with the program.
• Provide ongoing reporting and metrics of all communications and training activities for the State Program.
• Effectively communicate with team members and management.
• Keep abreast of training and communication trends, developments, and best practices.
• Obtain and maintain an understanding of the customers’ objectives and goals.
• Identify future training needs and assist in creating curriculum to facilitate that training
• Produce level of effort and cost estimates for training work in response to external Requests for Proposals, Change Orders, etc.
• Oversee Training Workstream activities for implementation of State Program services.
• Optimize training processes for efficiency. 
• Ensure security of personal health information (PHI) and report any violations or observations to management.

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

• Travel 25%-50%, including overnight travel in the State of Ohio. 

Required Education, Experience, Certifications and Skills

• Bachelor’s degree in Education, Human Resources, or related discipline is required
• A minimum of 3+ years’ experience in training program development and management 
• Required experience in developing and delivering training for Information Technology projects with a minimum of 5,000 active users.
• Two years of experience planning and developing approaches for delivering training for at least 1,000 users and diverse stakeholders.
• Proficient in MS Office and MS Teams
• Knowledge of learning and development best practices 
• Strategic and creative mindset
• Excellent leadership skills 
• Excellent written and oral communication skills
• Critical thinker with innovative problem solving skills
• Must be a self-starter and a team player
• The position is work-from-home although travel for on-site training sessions may become necessary and involve overnight stays

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.