Training and Learning Coordinator (GQS I)

Job Description Summary

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!
Job Purpose:
Provide Learning Services in compliance with GxP (cGMP/GCP/GLP) regulatory requirements, Sandoz Quality Manual and implementing processes that realize Learning & Talent Services across Sandoz divisions.

Job Description

Your Key Responsibilities:

Your responsibilities include, but not limited to:

• Learning and Talent Central Administrator in Sandoz Learning and Talent related systems. Support the Quality Head and the function in administrative related tasks. Perform and deliver high-quality GxP and Non GxP training activities in the Sandoz Learning Management System (UP4Growth).

• Train/Mentor personnel for successful and timely onboarding of new joiners. Preparation of Quarterly training calendar, trainers’ profile and updating of trainers’ profile as and when required and review of monthly training schedule prepared by HR. To facilitate & ensure completion of induction training for new employees before starting job activities.

• To ensure completion of training against all SOPs, including revision & implementation of new SOP. Ensure compliance to Sandoz internal quality standards, relevant regulatory requirements, and service level agreement (SLA)  

• Deliver high-quality service using applications like SNOW, Internal Training Tools, SharePoint etc.  Ensure the SNOW tickets are kept in ‘On Hold’ status only in case of external dependency (e.g., IT, vendor, requestor etc.) and all the tickets are closed within defined SLA  

• Ensure the SNOW case is tagged to right HR service, GxP Impact Flag, GxP Criticality, and the Impact & Urgency Flags are appropriately marked wherever applicable. Contribute to the release/new system features and testing as needed and attend post release internal orientation sessions.

• Support in service quality and process improvements projects, deviation triage, investigation including report filing, impact assessment, RCA and CAPA implementation as needed. Raise Incidents with Tier 3 team after first level analysis and discussions with respective team leads wherever required and ensure resolution within agreed timeline/SLAs.  

• Stay apprised with the information on the major on-going incidents, escalations, issues and develop an understanding of recurring incidents and problem tickets. Ensure the feedback provided based on the CSAT outcome and quality audits on ticket handling and resolution provided are acted upon.

• Ensure timely completions of mandatory trainings and adherence to compliance policy. Support in knowledge and capability building within the team. Ensure all time readiness for customer and internal audits and support customers during audits and inspections by providing requested training documents.

What you’ll bring to the role:

Essential Requirements:

Education (minimum/desirable): Graduate / Postgraduate in any domain

Languages: Fluency in English is a prerequisite, while knowledge of other in-scope country languages would be an advantage

Experience:   

• Operations Management and Execution.

• Collaborating across boundaries.

You’ll receive:

Breakdown of benefits received in this role. Include flexible working, learning and development opportunities as well.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool (novartis.com)

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Skills Desired

Continued Learning, Dealing With Ambiguity, Gmp Procedures, Qa (Quality Assurance), Quality Control (Qc) Testing, Quality Standards, Self-Awareness, Technological Expertise, Technological Intelligence