Inside the Role
The Training and Documentation Manager is responsible for all training and technical documentation topics within Daimler Coaches North America (DCNA).You will develop and execute technical, system and driver trainings using all currently known methods like, digital trainings; teams/zoom trainings and face to face trainings.
Develop and implementation of a digital platform for technical documentation, which will be available for our service partner and customers.
Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
Position offers a starting salary range of $95,000.00 - $121,000.00 USD
Pay offered dependent on knowledge, skills, and experience
Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.
What You Drive at DTNA
As the Training & Documentation Lead, you will design, develop, and deliver high-impact technical training and documentation solutions that enable our service partners and customers to successfully support Daimler Coaches products.
Training Strategy & Development
Develop and deliver technical training programs in collaboration with Daimler Bus and DTNA HQ teams
Design and facilitate instructor-led (in-person) and digital/online training experiences
Create engaging training videos, animations, and e-learning modules
Content & Documentation Management
Develop, maintain, and continuously improve technical training materials and documentation
Ensure alignment with aftermarket systems (repair manuals, parts catalogs, and service tools)
Translate complex technical information into clear, user-friendly content
Program Leadership
Plan and execute training programs for service partners and customers across multiple regions
Develop and implement a “Train-the-Trainer” program to scale knowledge across the network
Design and deliver driver-facing training concepts to enhance product use and safety
Digital & Systems Enablement
Lead the development and implementation of a digital platform for technical documentation
Establish systems and processes for distributing technical bulletins, updates, and service information
Drive adoption of modern learning technologies and mobile training solutions
Knowledge You Should Bring
Bachelor’s degree and 5-7 years of relevant experience, or an Associates degree and 7-9 years of relevant experience, is required.
Experience in training, learning and development, or instructional design, is required
Strong training, teaching, and facilitation experience across diverse audiences
Expertise in e-learning, digital training tools, and mobile learning platforms
Solid understanding of aftermarket/service systems (repair manuals, parts catalogs, diagnostics)
Strong IT proficiency and ability to manage digital content platforms
Excellent communication, collaboration, and stakeholder engagement skills
Proven ability to translate technical concepts into practical, easy-to-understand materials
High level of organization, attention to detail, and ownership
An attached resume is required
Exceptional Candidates Might Have
Automotive experience, especially working with service or field technicians
Degrees or certifications in instructional design, or formal technical training design.
#LI-RR1 #LI-Hybrid
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
Jacksonville, FL US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.Schedule Type:
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.
That is what we are working toward - for all who keep the world moving.
Additional Information
Visa sponsorship will only be open to current Daimler Truck North America employees working under an existing U.S. Daimler Truck North America Visa
All other applicants must be legally authorized to work permanently in the country the position is located in at the time of application
Final candidate must successfully complete a criminal background check
Final candidate may be required to successfully complete a pre-employment drug screen
Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
EEO - Disabled/Veterans
Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.
Skills Required
- Bachelor's degree with 5-7 years relevant experience OR Associate's degree with 7-9 years relevant experience
- Experience in training, learning and development, or instructional design
- Strong training, teaching, and facilitation experience across diverse audiences
- Expertise in e-learning, digital training tools, and mobile learning platforms
- Solid understanding of aftermarket/service systems (repair manuals, parts catalogs, diagnostics)
- Strong IT proficiency and ability to manage digital content platforms
- Excellent communication, collaboration, and stakeholder engagement skills
- Proven ability to translate complex technical concepts into clear, user-friendly materials
- High level of organization, attention to detail, and ownership
- Attached resume required
- Automotive experience working with service or field technicians
- Degrees or certifications in instructional design or formal technical training design
What We Do
Daimler Truck North America, a Daimler Truck AG company, is the largest heavy-duty truck manufacturer in North America and a leading producer of medium-duty trucks and specialized commercial vehicles. Headquartered in Portland, Oregon, Daimler Truck North America manufactures, sells and services several renowned commercial vehicle brands including Freightliner Trucks, Western Star Trucks, Thomas Built Buses, and Freightliner Custom Chassis. Through the company’s affiliates, Daimler Truck North America is also a leading provider of heavy-and medium-duty diesel engines and other components. The company’s strategic partners in the North American commercial vehicles market include Daimler Truck Financial, TravelCenters of America and Petro Truck Centers
