The Role
The Training and Development Specialist at GoodLeap creates and delivers training programs for onboarding, change management, and performance support to help employees excel in their roles.
Summary Generated by Built In
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Training and Development Specialist at GoodLeap is responsible for creating and delivering effective training programs that ensure employees are set up for success from day one. This role is primarily focused on new hire onboarding, targeted remediation training, and supports change management initiatives within the organization. Working closely with the Senior Training and Development Manager and departmental leaders, the Training and Development Specialist designs scalable and sustainable learning solutions that address performance gaps, promote employee readiness, and support smooth transitions during process or system changes. Operating both independently and in collaboration with cross-functional teams, this individual plays a critical role in
helping employees build confidence and competence within their roles at GoodLeap.
Essential Job Duties and Responsibilities:
- This role plays a key part in equipping Customer Care Advisors with the knowledge and skills needed for success
- Onboarding Training
- Plan and deliver training that prepares new hires to succeed, using in person, virtual, and recorded formats.
- Evaluate new hire performance and provide feedback to the hiring manager
- Continuously improve training based on feedback, performance trends, and business changes.
- Adapt training for diverse employee groups and learning styles.
- Change Management Training
- Provide timely, relevant training for system, policy and procedure changes.
- Collaborate with cross-functional teams to align training with business goals.
- Remediation & Performance Support
- Identify skill gaps and deliver targeted training to improve performance.
- Content Development & Facilitation
- Design and update training materials using instructional best practices.
- Partner with subject matter experts, Compliance, and Legal to ensure content accuracy.
- Present training in a clear, engaging, and professional manner.
- Program Management & Reporting
- Manage multiple training projects simultaneously.
- Track participation, assess effectiveness, and report outcomes.
- Perform other duties as assigned.
Required Skills, Knowledge and Abilities:
- 2+ years of experience in Learning & Development, or Talent Development
- Experience designing, planning, and implementing learning programs, including new hire onboarding programs
- Understanding of adult learning theory
- Succinct and professional communication skills, both written and verbal
- Strong public speaking and facilitation skills
- Ability to quickly build rapport and collaborate effectively with all stakeholders in the business
- Incredibly strong organization, follow-through, time and knowledge management skills
- Excel in a collaborative environment and take ownership of projects
- Ability to multitask and prioritize workload based on immediate and future needs.
Compensation: $75,000 - $100,000 annually
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
Top Skills
Learning Management Systems (Lms)
Microsoft Office Suite
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The Company
What We Do
GoodLeap is a sustainable home solutions marketplace. We provide simple, fast, and frictionless point-of-sale technology for countless mission-driven professionals serving millions of people who want to upgrade their homes and save money.
Our platform offers flexible ways for consumers to pay for a wide range of sustainable products, including solar panels, battery storage, smart home devices, modern HVAC systems, energy efficient windows, upgraded roofing, water-saving turf, and more.
We are committed to caring for the planet, building lasting relationships with our valued partners and customers, and delivering cutting-edge technology that enables more people to embrace a sustainable lifestyle.
