Training and Development Manager

Essential Duties and Responsibilities:

• Lead the design and implementation of standardized training frameworks, curricula, and delivery methods across all operational and corporate functions.
• Assess organizational training needs by analyzing operational performance data, employee surveys, exit interviews, customer feedback, and compliance requirements.
• Develop and deliver practical, time-efficient training programs that can be consistently executed within fast-paced logistics and operational environments.
• Improve onboarding effectiveness and ongoing skill development to reduce employee turnover and increase workforce readiness and retention.
• Partner closely with Operations, Human Resources, and Compliance leaders to ensure training initiatives directly support service quality, safety, and regulatory standards.
• Establish measurable training outcomes and performance metrics to evaluate effectiveness, reduce service errors, and mitigate customer churn.
• Manage learning delivery channels including instructor-led training, e-learning, blended learning, and external vendors.
• Oversee the Learning Management System (LMS), training schedules, budgets, and vendor relationships to ensure efficient and scalable program delivery.
• Provide leadership, guidance, and support to training staff, facilitators, or subject matter experts, as applicable.
• Continuously review and refine training programs to ensure alignment with evolving industry standards, operational needs, and organizational goals.
• Engage and support initiatives which require update to or development of instruction or training, supporting the initiatives as needed to accomplish successful implementation.
• Perform other duties as assigned. 

Qualifications - Knowledge, Skills, and Abilities:

• Strong knowledge of adult learning principles, instructional design, and performance improvement methodologies.
• Demonstrated ability to standardize training programs across multiple locations, functions, or operational environments.
• Solid understanding of logistics, supply chain, warehouse, and transportation operations and their associated training requirements.
• Ability to design training that balances effectiveness with productivity and operational time constraints.
• Proficiency in Learning Management Systems (LMS) and digital learning tools.
• Strong analytical skills with the ability to interpret data, identify trends, and measure training impact on service quality and retention.
• Excellent communication, facilitation, and presentation skills across diverse employee populations.
• Proven ability to collaborate with cross-functional leaders and influence change in complex, fast-paced organizations.
• Strong project management, organizational, and prioritization skills.  
• Position requires up to 25% travel, with a flexible schedule as needed to meet business and project objectives.
• Ability to work additional hours as needed. 

Qualifications - Experience, Education, Certificates, and Licenses:

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, Education, or a related field preferred, or equivalent professional experience in designing, delivering, or managing training programs and practical application.
• 3+ years of progressive training and development experience in logistics, supply chain, manufacturing, or a similar operational environment preferred.
• Demonstrated experience designing and implementing standardized training programs aimed at improving service consistency, employee retention, or customer experience.
• Professional certifications such as CPTD, ATD, SHRM-CP/SCP, or equivalent credentials preferred.
• Experience with Lean Six Sigma, or continuous improvement methodologies is a plus.