The Operations Manager manages transportation services for customers, coordinates with independent contractors, monitors service performance, resolves service issues, and ensures compliance with client standards.

Coordinate daily delivery operations by creating and monitoring routes, managing independent contractors (ICs), ensuring on-time service and compliance with customer requirements, communicating delays, processing reports and paperwork, assisting ICs with issues, and restructuring routes as needed to meet client expectations.

Manage and coordinate transportation services and independent contractors for assigned accounts. Build client relationships, monitor on-time delivery and scanning, resolve service incidents, plan routes, manage driver pay and gross margin, troubleshoot mobile issues, and ensure contractual and operational standards are met.

USPack is looking for team members to support logistics operations focusing on same-day delivery. The role emphasizes integrity, service, collaboration, accountability, and innovation in operations.

The Operations Coordinator ensures company goals are met by coordinating delivery operations, monitoring routes, communicating with independent contractors, and processing administrative tasks.