The Role
Leads end-to-end training and development programs for sales, travel, product, and operations teams. Designs sales, product, process, and SOP training; conducts training needs analyses; builds annual calendars; develops engaging learning content; facilitates classroom and virtual sessions; measures training effectiveness and ROI; collaborates with business leaders; and mentors training staff. Travel industry experience and knowledge of Amadeus, Galileo, and Sabre are preferred.
Summary Generated by Built In
About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be a Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Training and Development Manager
Location: Lower Parel, Mumbai
Experience: 7+ years of experience
Education: Any Graduate
Job Summary:
We are looking for an experienced Training & Development professional to lead end-to-end learning initiatives across TripJack’s Sales, Travel, Product, and Operations teams. The ideal candidate will have 7+ years of core T&D experience, with strong and demonstrable expertise in Sales Training as the primary requirement.
Job Responsibilities:
- Design and lead end-to-end training programs covering sales training, process training, and product training for TripJack's travel, sales, and operations teams.
- Prior experience in the travel industry is strongly preferred, with working knowledge of GDS platforms Amadeus, Galileo, and Sabre — to ensure training content is technically grounded and relevant.
- Develop and deliver product training modules to ensure teams have deep, up-to-date knowledge of TripJack's B2B travel offerings and platform capabilities.
- Own process training initiatives, ensuring new hires and existing employees are aligned with SOPs, workflows, and quality/compliance standards.
- Bring innovative, out-of-the-box training methodologies — gamification, role-plays, simulations, digital/blended learning — to keep programs engaging and outcomes-driven.
- Conduct Training Needs Analysis (TNA) across departments and build a structured annual training calendar aligned with business goals.
- Measure and report training effectiveness through pre/post assessments, feedback loops, and performance-linked ROI metrics.
- Collaborate closely with Sales, Product, and Operations leadership to identify skill gaps and customize training interventions accordingly.
- Manage and mentor a training team (if applicable), while also being hands-on in content creation, facilitation, and classroom/virtual delivery.
Required Skills & Qualifications:
- 7+ years of relevant experience in Training & Development, with strong hands-on expertise in Sales Training.
- Proven track record of designing and delivering end-to-end sales training programs for sales teams.
- Prior experience in the travel, tourism, aviation, hospitality, or B2B travel industry is strongly preferred.
- Working knowledge of GDS platforms – Amadeus, Galileo, and Sabre is highly desirable.
- Strong understanding of product, process, and SOP-based training.
- Experience in conducting Training Needs Analysis (TNA) and developing annual training calendars aligned with business objectives.
- Strong expertise in training content development, facilitation, and classroom/virtual delivery.
Skills Required
- 7+ years of relevant experience in Training and Development
- Strong hands-on expertise in sales training
- Proven experience designing and delivering end-to-end sales training programs
- Prior experience in the travel, tourism, aviation, hospitality, or B2B travel industry
- Working knowledge of Amadeus, Galileo, and Sabre GDS platforms
- Strong understanding of product, process, and SOP-based training
- Experience conducting Training Needs Analysis and developing annual training calendars
- Strong expertise in training content development, facilitation, and classroom or virtual delivery
- Any graduate degree
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The Company
What We Do
TripJack is a B2B travel technology platform that helps travel agents and businesses manage travel sales and operations. Its integrated system provides access to flights, hotels, cabs, visas, insurance and trains, alongside search, booking, servicing and API tools. The platform connects users with broad airline and hotel inventory and supports scalable, competitively priced travel solutions across India and multiple countries.
