Training and Development Lead

A little bit about us!

At Snoonu we believe that through technology anything is possible.

Our vision is to be the first Qatari Super App that propels the region and its community through our innovative technology. We are leaders in the field with ambition in what we do and how we impact. We empower our team to create without limit and think BIG! At Snoonu we believe that everyone's contributions are important, we coach, we listen and we act. Our culture is boundless and equipped to hit the ground running at any given time.

Our mission is simply to transform how we live by connecting people with a technology that equips them with endless possibilities, to surpass norms and uplift communities, to create opportunities and to do it proudly. We welcome talents, entrepreneurs and creative minds to join us in this journey of becoming Qatar's first Unicorn.

Values We Live By

• Be Customer Obsessed - “Focus on the customer and all else will follow.”
• Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”
• Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”
• Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”
• Work Smart and Deliver Results - “You can do more by doing less, better, and faster.”
• It's all about people - “Be a Team player, together we are stronger.”

Overview: Leads the development and implementation of training programs for the Customer Support, Vendor Operations and Rider Operations teams.

(Some Of) What You Will Be Doing

• Structuring the training roadmap for the new joiners and refreshments for the tenure employees.
• Developing and implementing training programs for CS, Vops and Rops teams, including new hire orientation, on-the-job training, refreshment training and development programs
• Evaluating the effectiveness of training programs, recommending and guaranteeing improvements implementation.
• Ensuring that training programs are in compliance with all relevant laws and regulations.
• Managing the training budget and ensuring that all training programs are cost-effective.
• Structuring and updating data and reports regarding the training impacts.
• Keep alignment with stakeholders regarding updated needs and statuses of training programs.
• Structure the roadmap and keep track of progress of the digital content creation in line with the digital strategy of the L&D team. Quality assurance, and guidance the team in implementing digital learning strategies.
• Manage the implementation and/or inputs on the learning systems applicable.

Do you have some of these?

• Managed CS training team
• Digital content planning and creation
• Training structuring
• Instructional Design
• Training assessments
• Skill based training and assessments