We are seeking a detail-oriented and innovative professional to join our team in a hybrid role focused on developing, updating, and maintaining critical product resources and training materials. This role is instrumental in enhancing onboarding processes, supporting product launches, and ensuring internal teams have access to high-quality, up-to-date learning resources.
By creating impactful training materials and documentation, this individual will empower our Customer Experience teams (Support, Implementation, Customer Success, Site Enablement) and Sales teams to deliver exceptional service, drive client success, and support sales initiatives. Collaborating closely with HR and CX Leadership, this role will develop a structured, strategic approach to training that aligns with the evolving needs of our organization.
Key Responsibilities:
- Design and implement comprehensive new hire training courses tailored to various roles and responsibilities.
- Establish role-specific training programs to support employee growth and skill development.
- Familiarity with clinical research workflows and regulatory requirements is a plus.
- Continuously improve training materials, including all existing internal resources (videos, manuals, process documentation, etc.), to reflect the latest product developments and industry best practices.
- Develop and expand client-facing core product training modules for the Help Center to support client adoption and engagement.
- Drive continuous improvements to the Help Center documentation to optimize the performance and accuracy of our AI search functionality over time.
Preferred Qualifications:
- Bachelor’s degree in a relevant field such as Education, Business, or a related discipline.
- Proven experience in instructional design, training, or documentation management within the health tech, clinical research, or SaaS industry.
- Proficiency in using content management systems, Confluence, and other knowledge-sharing tools.
- Experience in documentation internationalization and adaptation for multilingual or global audiences is a plus.
- Excellent project management skills, including the ability to manage multiple priorities and meet deadlines.
- Strong interpersonal and communication skills for cross-functional collaboration.
CRIO (Clinical Research IO) is a health tech company helping pharma, biotech, research sites, and academic research centers streamline regulatory workflows with one system and a single source of clinical data capture. Our modules allow sites to capture data electronically in real-time, providing data managers and monitors with enhanced transparency, and enabling remote monitoring by sponsors and CROs.
CRIO’s eSource and CTMS system is a leading, modern, enterprise platform built for clinical research sites. Since CRIO’s launch in 2016, CRIO has established the leading brand position in eSource and has won close to 50% of the emerging class of enterprise-grade site networks, many of whom are backed by institutional investors such as VC, PE and corporations. CRIO has achieved the attached metrics, all with little to no serious outbound sales or marketing.
In 2022, CRIO released its Reviewer product, a separate application that allows third parties to review, query, lock, medical code and extract source data collected in eSource. Reviewer is a flexible application that CRIO commercializes with its own site networks, with third party vendors (e.g., overnight EDC entry services), and with sponsors and CRO’s as either a remote monitoring tool OR a full EDC solution. This innovative architecture is truly groundbreaking, and offers a new vision for how sponsors and CRO’s can drive quality and efficiency.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Work From Home
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What We Do
CRIO is a health tech company helping pharma, biotech, research sites, and academic research centers streamline regulatory workflows with one system that enables a single point of data capture. As the leader in eSource technology, CRIO enables remote monitoring and immediate data review with a powerfully integrated eSource/EDC solution. The system delivers a single point of data capture, eliminating the need to re-enter data into EDC.
At CRIO, our mission is to design and deliver a modern, intuitive and integrated software platform that reimagines clinical trials for quality, speed, and patient-centricity.
CRIO keeps your source data secure and protects data integrity with built-in compliance across 21 CFR 11, ICH-GCP, GDPR, HIPAA, and other global regulations. Now you can bring trials to patients where they're at and access that data anytime, anywhere.
For sites, CRIO is an enterprise tool for clinical trial management. For sponsors and CROs, CRIO serves as a single data platform for centralized monitoring. Our software frees you from inefficient, error-prone binders to capture source data. CRIO’s autofill and data validation tools reduce protocol deviations and save time. With patient scheduling, recruiting, financial management, and so much more, CRIO is an all-in-one enterprise solution for sites, sponsors and CROs.
