Training Administrator

The Famous U Training Administrator will support the planning and administration of the HVAC, Plumbing and Hydronics technical training side of Famous University. This role will assist in coordinating training activities, maintaining training records, and ensuring smooth execution of learning initiatives. The ideal candidate will have strong administrative, organizational and communication skills, with an interest in professional development, customer and employee training. 

Key Responsibilities: 

• Coordinate and schedule training sessions (for customers & associates). 

• Maintain and update training records, databases. 

• Assist in the distribution of training materials and resources. 

• Communicate with trainers, facilitators, and employees regarding training schedules and logistics. 

• Support the evaluation of training effectiveness through surveys and feedback collection. 

• Communicate Famous U (technical schedule)  

• Register prospective class participants for classes they want to attend and ensure they are on the master registration list. 

• Responsible for transferring all classes to the master registration spreadsheet from e-mail responses which are later used to file with the state for CEU’s and to bill the customer for coming to class. 

• Field phone calls from dealers requesting information and clarification on CEU credit hours. Do any necessary research to make sure CEU’s that were earned are assigned to the customer. Follow up with customer to provide an answer regarding CEU classes taken and credits issued. 

• Maintain and administer the Famous U VIP memberships and renewals.  

• Send out zoom links to the people attending classes the day before the class is to be held. 

• Monitor classes on an as needed basis. 

• Invoice customers for all classes taken upon completion of class. 

• Create any accompanying certificates for NATE or the City of Pittsburgh and send those to the participants requesting them. 

• Promote classes as instructed  

• Apply for and create new classes on state website once approved 

• Accept and process credit cards for payment of classes attended.

• If using paper testing, handle those registrations as well and then send the material off for grading 

• Ordering food for classes as needed 

• Provide support for any of the promotions  

• All other duties requested and assigned to maintain and keep Famous U technical up to date with the State of Ohio. 

Qualifications & Skills: 

• Minimum of 2-3 years of experience in training coordination, HR, or administrative support. 

• Strong organizational and time management skills. 

• Proficiency in Microsoft Office. 

• Excellent verbal and written communication skills. 

• Ability to manage multiple tasks and work effectively in a team environment. 

• Experience with event planning or scheduling is a plus.