Training Administrative Assistant

Your Responsibilities:

• Coordinates enrollment and registration for internal and external training programs, managing rosters, confirmations, waitlists, and cancellations.
• Schedules training facilities, classrooms, meeting spaces, and virtual sessions, and prepares materials, supplies, equipment, and platform setup ahead of each session.
• Prepares and distributes training agendas, pre-work, materials, and communications to participants and instructors.
• Serves as host or producer for live virtual training sessions, managing attendee access, breakout rooms, recordings, and real-time technical troubleshooting.
• Maintains organized records of training certifications, completion documentation, and compliance requirements, with an audit-ready filing structure and proactive reminders ahead of certification expirations.
• Tracks inventory of training resources, maintains current course catalogs, and coordinates with external training providers and vendors.
• Collects and organizes training data including participation rates, course completion, assessment scores, and evaluation results.
• Builds recurring reports and dashboards on training metrics and program effectiveness for management and stakeholder review, and produces ad hoc analysis to support planning decisions.
• Maintains databases of training participants, program schedules, and learning outcomes.
• Administers the learning management system and other training software, including course setup, learner assignment, user accounts, and reporting.
• Distributes post-session evaluations and surveys, follows up on outstanding completions, and summarizes feedback for the Learning and Development team.
• Owns the relationship with our travel booking vendor, keeps self-service guidance current for employees, and coordinates travel directly for candidate interviews, guests, and employees who do not travel as part of their role.
• Assists with travel logistics for employees attending training programs, including flights, accommodations, and ground transportation.
• Provides administrative support for training meetings, budget and invoice tracking, purchase orders for training vendors, and project coordination.
• Maintains calendar coordination for subject matter experts and training events.
• Serves as the first point of contact for employee and external partner inquiries about training programs, and helps promote available programs across the Tenna team.
• Documents recurring processes so training coordination is repeatable and does not depend on one person's memory.
• Uses Tenna-approved AI tools to accelerate scheduling, reporting, and documentation, with all output reviewed for accuracy.
• Performs other duties as assigned to support organizational training and development initiatives..

Qualifications:

• 2+ years of administrative, coordination, or program support experience, preferably in training, HR, or education.
• Strong proficiency with Microsoft Office, particularly Excel and Outlook is required.
• Hands-on experience with a learning management system or comparable training platform, including course setup, learner assignment, and reporting.
• Demonstrated experience building reports and working with data, including pivot tables and charts.
• Experience supporting live virtual sessions on platforms such as Zoom, Microsoft Teams, or Webex, with the ability to troubleshoot access and audio issues in real time.
• Strong organizational and project coordination skills, with the ability to manage competing priorities and firm deadlines.
• Excellent written and verbal communication skills, with a service-oriented approach to employees, instructors, and external partners.
• High attention to detail and accuracy in recordkeeping, particularly for compliance and certification documentation.
• Sound judgment and discretion when handling confidential employee information.
• Self-directed and resourceful, comfortable owning logistics without close supervision.
• Experience with travel booking and expense management platforms such as FROSCH, Concur, or Navan is preferred.
• Experience coordinating large-scale events or multi-session training programs is preferred.
• Familiarity with training evaluation methods and assessment tools is preferred.
• Experience supporting compliance, certification, or credential tracking programs is preferred.
• High school diploma or equivalent required; bachelor's degree preferred.

Benefits, Perks, & Additional Information:

• Full-time opportunity.
• Location: Hybrid – remote. Must be willing to report to New Hope, PA 2 - 3 days per week.
• Travel is required, up to 15%.
• Competitive compensation packages offered.
• Opportunities for growth and personal development within a highly dynamic team.
• Robust, low-cost benefit packages offered.
• Benefit coverage begins on the first date of employment.
• Dependent Care offered.
• 401k match.
• Employee referral bonuses.