Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Job Description:
Additional job functions in bullet points
• Accurately track attendance for active classes, share attendance numbers with internal stakeholders
• Ensure all onboarding/offboarding documents are filled out completely and submitted to client/internal partners on time, per the client requirements
• Complete all documentation required for account, either by internal or external stakeholders
• Ensure all records are kept in a shared location, per external/internal expectations• Communicate as needed to all program leadership; this will include, but is not limited to, Training, Operations, Quality, Client Services, Workforce Management
• Track all certifications of Trainers per client program
• Work with Training Leadership and Trainers on Champion compliance completion
• Demonstrated success with ability to multitask in a virtual environment
• Ability to effectively pivot to change in direction based on client and business needsQualifications:Requirements in bullet points
• At least 1-2 years of Training Admin experience or relevant experience
• Excellent oral and written communication skills at all levels of the organization
• Excellent oral and written communication skills
• Proficiency in Microsoft Office applications including Excel, PowerPoint, and Word
• Exceptional motivational, interpersonal and customer service skills
• Ability to speak to Leadership regarding reporting, findings, etc.
• Schedule Flexibility
• Dependability regarding completion of assignments and attendance
• Ability to pass a drug screen and background check
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
